Portsdown Group Practice, Portsmouth: patient reviews and CQC rating
Portsdown Group Practice is a GP practice in Portsmouth with 62,408 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 22.4 full-time-equivalent qualified GPs, or 2,785 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Portsdown Group Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 7th of the 7 practices in Portsmouth with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (50%). 165 patients answered the survey (response rate 22%).
| Survey question | Portsdown Group Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 61% | 74% | 77% |
| Easy to contact by phone | 31% | 52% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 51% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 56% | 70% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 78% | 87% | 87% |
| Treated with care and concern | 78% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 685 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Portsdown Group Practice is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
62,408 patients were registered at Portsdown Group Practice in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 22.4 full-time-equivalent qualified GPs, there are 2,785 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 13.9 nurses and 15.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 20.3 | 25.8 |
| August 2024 | 19.9 | 27.8 |
| August 2025 | 23.9 | 30.9 |
| August 2026 | 22.4 | 28.6 |
From June 2026 to August 2026 the practice recorded 35,258 appointments a month, or 565 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Portsdown Group Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 526 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 47% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.9% against 1.2%), peripheral arterial disease (1.5% against 0.6%) and COPD (3.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Osteoporosis | 50+ yrs | 3.9% | 1.2% |
| COPD | All ages | 3.8% | 1.9% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.5% | 0.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Portsdown Group Practice, Cosham Park Avenue, Portsmouth, PO6 3BG. Phone: 023 9200 9191.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Derby Road Group Practice | 0.3 km | 77% |
| Island City Practice | 0.9 km | 73% |
| Kirklands Surgery | 1.1 km | 76% |
| Uni-City Medical Centre | 1.4 km | 71% |
| Lighthouse Group Practice | 1.8 km | 47% |
How do patients rate Portsdown Group Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Portsdown Group Practice as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Portsdown Group Practice?
62,408 patients were registered in September 2026, down 0.0% on a year earlier.
What is Portsdown Group Practice's CQC rating?
Good overall, published in March 2020.
How many GPs does Portsdown Group Practice have?
22.4 full-time-equivalent qualified GPs (32 qualified GPs by headcount), which is 2,785 patients per GP against 2,171 across England.
Are appointments at Portsdown Group Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Portsdown Group Practice's phone number?
023 9200 9191.