The Drayton Surgery, Portsmouth: patient reviews and CQC rating
The Drayton Surgery is a GP practice in Portsmouth with 24,174 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 10.6 full-time-equivalent qualified GPs, or 2,281 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Drayton Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 7 practices in Portsmouth with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (82%). 101 patients answered the survey (response rate 31%).
| Survey question | The Drayton Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 65% | 52% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 79% | 70% | 73% |
| Wait for appointment about right | 72% | 65% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 159 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Drayton Surgery is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,174 patients were registered at The Drayton Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 10.6 full-time-equivalent qualified GPs, there are 2,281 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 11.7 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.5 | 11.6 |
| August 2024 | 10.4 | 14.7 |
| August 2025 | 10.6 | 13.8 |
| August 2026 | 10.6 | 13.6 |
From June 2026 to August 2026 the practice recorded 12,254 appointments a month, or 507 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Drayton Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 507 | 526 | 510 |
| Face to face | 79% | 58% | 63% |
| Same day as booked | 48% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and heart failure (1.6% against 1.1%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 15.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
The Drayton Surgery, 280 Havant Road, Drayton, Portsmouth, PO6 1PA. Phone: 023 9237 0422. Website: www.thedraytonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vine Medical Group | 3.6 km | 45% |
| Blossom Health | 3.8 km | 74% |
| The Bosmere Medical Practice | 4.0 km | 83% |
| Kirklands Surgery | 4.0 km | 76% |
| Derby Road Group Practice | 4.2 km | 77% |
- Kirklands Surgery (76% overall experience good)
How do patients rate The Drayton Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Drayton Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at The Drayton Surgery?
24,174 patients were registered in September 2026, down 0.1% on a year earlier.
What is The Drayton Surgery's CQC rating?
Good overall, published in June 2022.
How many GPs does The Drayton Surgery have?
10.6 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,281 patients per GP against 2,171 across England.
Are appointments at The Drayton Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Drayton Surgery's phone number?
023 9237 0422.