Vine Medical Group, Waterlooville: patient reviews and CQC rating
Vine Medical Group is a GP practice in Waterlooville with 23,749 registered patients (September 2026). In the 2026 GP Patient Survey, 45% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 9.8 full-time-equivalent qualified GPs, or 2,421 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vine Medical Group
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 77%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 10%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 6th of the 6 practices in Waterlooville with 50 or more responses. 10% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (44%). 99 patients answered the survey (response rate 30%).
| Survey question | Vine Medical Group | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 45% | 74% | 77% |
| Easy to contact by phone | 10% | 52% | 57% |
| Easy to contact via the website | 35% | 55% | 58% |
| Easy to contact via the NHS App | 29% | 51% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 34% | 70% | 73% |
| Wait for appointment about right | 40% | 65% | 69% |
| Listened to well | 69% | 87% | 87% |
| Treated with care and concern | 66% | 86% | 86% |
| Confidence and trust in the clinician | 77% | 92% | 93% |
| Needs met | 72% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 446 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Vine Medical Group is Good, published in February 2020. One key question is rated differently: Well-led Outstanding. Its previous overall rating was Requires Improvement (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,749 patients were registered at Vine Medical Group in September 2026, down 4.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 9.8 full-time-equivalent qualified GPs, there are 2,421 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 7.1 nurses and 9.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 14.1 |
| August 2024 | 10.6 | 11.9 |
| August 2025 | 10.6 | 14.4 |
| August 2026 | 9.8 | 12.6 |
From June 2026 to August 2026 the practice recorded 13,211 appointments a month, or 556 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Vine Medical Group | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 556 | 526 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 46% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.7% against 1.2%), dementia (1.7% against 0.8%) and heart failure (2.1% against 1.1%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.7% | 14.3% |
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Osteoporosis | 50+ yrs | 3.7% | 1.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Vine Medical Group, Forest End, Waterlooville, PO7 7AH. Phone: 023 9226 3089. Website: www.vinemedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oaks Healthcare | 2.1 km | 56% |
| The Village Practice | 2.5 km | 94% |
| Blossom Health | 3.0 km | 74% |
| The Drayton Surgery | 3.6 km | 72% |
| The Denmead Practice | 3.7 km | 87% |
- The Homewell Practice (79% overall experience good)
How do patients rate Vine Medical Group?
In the 2026 GP Patient Survey, 45% of patients described their overall experience of Vine Medical Group as good, below the England figure of 77%. 10% found it easy to get through by phone.
How many patients are registered at Vine Medical Group?
23,749 patients were registered in September 2026, down 4.9% on a year earlier.
What is Vine Medical Group's CQC rating?
Good overall, published in February 2020.
How many GPs does Vine Medical Group have?
9.8 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,421 patients per GP against 2,171 across England.
Are appointments at Vine Medical Group face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vine Medical Group's phone number?
023 9226 3089.