Horndean Surgery, Waterlooville: patient reviews and CQC rating
Horndean Surgery is a GP practice in Waterlooville with 7,384 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2015. It has 3.1 full-time-equivalent qualified GPs, or 2,347 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Horndean Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 6 practices in Waterlooville with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (88%). 114 patients answered the survey (response rate 36%).
| Survey question | Horndean Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 88% | 74% | 77% |
| Easy to contact by phone | 85% | 52% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 85% | 70% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 141 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Horndean Surgery is Good, published in September 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,384 patients were registered at Horndean Surgery in September 2026, up 3.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,347 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.2 |
| August 2024 | 3.1 | 5.2 |
| August 2025 | 3.1 | 5.3 |
| August 2026 | 3.1 | 6.3 |
From June 2026 to August 2026 the practice recorded 3,348 appointments a month, or 453 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Horndean Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 453 | 526 | 510 |
| Face to face | 89% | 58% | 63% |
| Same day as booked | 37% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.8% against 4.6%) and cancer (4.9% against 3.8%). It has a lower share for osteoporosis (0.4% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
Horndean Surgery, 7 - 11 London Road, Horndean, Waterlooville, PO8 0BN. Phone: 023 9259 2138. Website: www.horndeansurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr R G Crispin & Partners | 2.3 km | 81% |
| The Village Practice | 2.4 km | 94% |
| Oaks Healthcare | 2.8 km | 56% |
| Rowlands Castle Surgery | 3.8 km | 94% |
| Vine Medical Group | 4.9 km | 45% |
- Dr R G Crispin & Partners (81% overall experience good)
- Drs Leung, Mallick, Sherrell & Hobbs (74% overall experience good)
- Pinehill Surgery (89% overall experience good)
- Rowlands Castle Surgery (94% overall experience good)
- The Grange Surgery (80% overall experience good)
How do patients rate Horndean Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Horndean Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Horndean Surgery?
7,384 patients were registered in September 2026, up 3.2% on a year earlier.
What is Horndean Surgery's CQC rating?
Good overall, published in September 2015.
How many GPs does Horndean Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,347 patients per GP against 2,171 across England.
Are appointments at Horndean Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Horndean Surgery's phone number?
023 9259 2138.