Dr R G Crispin & Partners, Waterlooville: patient reviews and CQC rating
Dr R G Crispin & Partners is a GP practice in Waterlooville with 7,760 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.2 full-time-equivalent qualified GPs, or 2,405 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr R G Crispin & Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in Waterlooville with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (86%). 111 patients answered the survey (response rate 37%).
| Survey question | Dr R G Crispin & Partners | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 66% | 52% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 69% | 51% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 291 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr R G Crispin & Partners is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,760 patients were registered at Dr R G Crispin & Partners in September 2026, down 2.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,405 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.2 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 3.1 | 4.2 |
| August 2025 | 3.2 | 5.4 |
| August 2026 | 3.2 | 6.4 |
From June 2026 to August 2026 the practice recorded 4,859 appointments a month, or 626 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr R G Crispin & Partners | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 626 | 526 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 47% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), heart failure (1.6% against 1.1%) and cancer (5.4% against 3.8%). It has a lower share for dementia (0.3% against 0.8%), a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 7.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 88.2 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 16.9% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
99% of the practice's patients live in the PO8 postcode district. 98% live in East Hampshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PO8 | 7,727 | 99% |
Dr R G Crispin & Partners, 2 White Dirt Lane, Clanfield, Waterlooville, PO8 0QL. Phone: 023 9259 3285. Website: www.theclanfieldpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Horndean Surgery | 2.3 km | 88% |
| The Village Practice | 4.3 km | 94% |
| Oaks Healthcare | 4.8 km | 56% |
| Rowlands Castle Surgery | 5.7 km | 94% |
| The Denmead Practice | 5.8 km | 87% |
- Drs Leung, Mallick, Sherrell & Hobbs (74% overall experience good)
- Horndean Surgery (88% overall experience good)
- Pinehill Surgery (89% overall experience good)
- Rowlands Castle Surgery (94% overall experience good)
- The Grange Surgery (80% overall experience good)
How do patients rate Dr R G Crispin & Partners?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Dr R G Crispin & Partners as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Dr R G Crispin & Partners?
7,760 patients were registered in September 2026, down 2.0% on a year earlier.
What is Dr R G Crispin & Partners's CQC rating?
Good overall, published in July 2017.
How many GPs does Dr R G Crispin & Partners have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,405 patients per GP against 2,171 across England.
Are appointments at Dr R G Crispin & Partners face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr R G Crispin & Partners's phone number?
023 9259 3285.