Rowlands Castle Surgery, Rowlands Castle: patient reviews and CQC rating
Rowlands Castle Surgery is a GP practice in Rowlands Castle with 4,620 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 2.4 full-time-equivalent qualified GPs, or 1,925 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rowlands Castle Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
89% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (91%). 98 patients answered the survey (response rate 38%).
| Survey question | Rowlands Castle Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 94% | 74% | 77% |
| Easy to contact by phone | 89% | 52% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 71% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 82% | 70% | 73% |
| Wait for appointment about right | 83% | 65% | 69% |
| Listened to well | 98% | 87% | 87% |
| Treated with care and concern | 98% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Rowlands Castle Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,620 patients were registered at Rowlands Castle Surgery in September 2026, almost the same as a year earlier.
33% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,925 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.6 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.5 |
| August 2024 | 2.4 | 3.5 |
| August 2025 | 2.4 | 3.5 |
| August 2026 | 2.4 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,122 appointments a month, or 459 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Rowlands Castle Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 459 | 526 | 510 |
| Face to face | 74% | 58% | 63% |
| Same day as booked | 43% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), cancer (6.8% against 3.8%) and stroke or TIA (3.2% against 1.9%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (1.1% against 1.9%) and depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Cancer | All ages | 6.8% | 3.8% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 86.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Rowlands Castle Surgery, 12 The Green, Rowlands Castle, PO9 6BN. Phone: 023 9241 2846. Website: www.rowlandscastlesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Horndean Surgery | 3.8 km | 88% |
| The Village Practice | 4.1 km | 94% |
| Oaks Healthcare | 4.2 km | 56% |
| Blossom Health | 4.2 km | 74% |
| The Homewell Practice | 4.7 km | 79% |
- Dr R G Crispin & Partners (81% overall experience good)
- Drs Leung, Mallick, Sherrell & Hobbs (74% overall experience good)
- Horndean Surgery (88% overall experience good)
- Pinehill Surgery (89% overall experience good)
- The Grange Surgery (80% overall experience good)
How do patients rate Rowlands Castle Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Rowlands Castle Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Rowlands Castle Surgery?
4,620 patients were registered in September 2026, up 0.1% on a year earlier.
What is Rowlands Castle Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Rowlands Castle Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,925 patients per GP against 2,171 across England.
Are appointments at Rowlands Castle Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rowlands Castle Surgery's phone number?
023 9241 2846.