Drs Leung, Mallick, Sherrell & Hobbs, Bordon: patient reviews and CQC rating
Drs Leung, Mallick, Sherrell & Hobbs is a GP practice in Bordon with 17,227 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in September 2023. It has 9.1 full-time-equivalent qualified GPs, or 1,900 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Leung, Mallick, Sherrell & Hobbs
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
47% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (75%). 87 patients answered the survey (response rate 24%).
| Survey question | Drs Leung, Mallick, Sherrell & Hobbs | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 57% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 41% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 461 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Leung, Mallick, Sherrell & Hobbs is Inadequate, published in September 2023. 2 key questions are rated differently: Caring Good and Responsive Requires Improvement. Its previous overall rating was Good (August 2016).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Inadequate |
17,227 patients were registered at Drs Leung, Mallick, Sherrell & Hobbs in September 2026, up 1.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 1,900 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.1 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 9.7 |
| August 2024 | 7.6 | 8.7 |
| August 2025 | 8.6 | 10.7 |
| August 2026 | 9.1 | 10.1 |
From June 2026 to August 2026 the practice recorded 10,586 appointments a month, or 614 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 55% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Drs Leung, Mallick, Sherrell & Hobbs | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 614 | 526 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 55% | 43% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.5% against 4.6%), depression (19.6% against 14.3%) and cancer (4.6% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.5% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.6% | 14.3% |
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Drs Leung, Mallick, Sherrell & Hobbs, 60 Forest Road, Bordon, GU35 0PB. Phone: 01420 477975.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pinehill Surgery | 2.4 km | 89% |
| Grayshott Surgery | 5.9 km | 89% |
| Holly Tree Surgery | 7.8 km | 75% |
| Haslemere Health Centre | 9.0 km | 93% |
| Farnham Dene Medical Practice | 9.7 km | 66% |
- Dr R G Crispin & Partners (81% overall experience good)
- Horndean Surgery (88% overall experience good)
- Pinehill Surgery (89% overall experience good)
- Rowlands Castle Surgery (94% overall experience good)
- The Grange Surgery (80% overall experience good)
How do patients rate Drs Leung, Mallick, Sherrell & Hobbs?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Drs Leung, Mallick, Sherrell & Hobbs as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Drs Leung, Mallick, Sherrell & Hobbs?
17,227 patients were registered in September 2026, up 1.9% on a year earlier.
What is Drs Leung, Mallick, Sherrell & Hobbs's CQC rating?
Inadequate overall, published in September 2023.
How many GPs does Drs Leung, Mallick, Sherrell & Hobbs have?
9.1 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,900 patients per GP against 2,171 across England.
Are appointments at Drs Leung, Mallick, Sherrell & Hobbs face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Leung, Mallick, Sherrell & Hobbs's phone number?
01420 477975.