Grayshott Surgery, Hindhead: patient reviews and CQC rating
Grayshott Surgery is a GP practice in Hindhead with 12,280 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2023. It has 8.0 full-time-equivalent qualified GPs, or 1,531 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grayshott Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
75% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (80%). 106 patients answered the survey (response rate 34%).
| Survey question | Grayshott Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 81% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 450 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grayshott Surgery is Requires Improvement, published in July 2023. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (October 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,280 patients were registered at Grayshott Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 1,531 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.2 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 10.2 |
| August 2024 | 6.3 | 8.4 |
| August 2025 | 7.2 | 7.2 |
| August 2026 | 8.0 | 11.0 |
From June 2026 to August 2026 the practice recorded 4,306 appointments a month, or 351 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 35% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Grayshott Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 351 | 521 | 510 |
| Face to face | 97% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), dementia (1.7% against 0.8%) and atrial fibrillation (4.4% against 2.2%). It has a lower share for COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Grayshott Surgery, Boundary Road, Grayshott, Hindhead, GU26 6TY. Phone: 01428 604343. Website: www.grayshottsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Haslemere Health Centre | 3.3 km | 93% |
| Drs Leung, Mallick, Sherrell & Hobbs | 5.9 km | 74% |
| Chiddingfold Surgery | 7.3 km | 97% |
| Pinehill Surgery | 7.9 km | 89% |
| Dr. Wilks & Partners | 8.4 km | 93% |
- Chiddingfold Surgery (97% overall experience good)
- Dr. Wilks & Partners (93% overall experience good)
- Haslemere Health Centre (93% overall experience good)
How do patients rate Grayshott Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Grayshott Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Grayshott Surgery?
12,280 patients were registered in September 2026, down 0.9% on a year earlier.
What is Grayshott Surgery's CQC rating?
Requires Improvement overall, published in July 2023.
How many GPs does Grayshott Surgery have?
8.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,531 patients per GP against 2,171 across England.
Are appointments at Grayshott Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grayshott Surgery's phone number?
01428 604343.