Pinehill Surgery, Bordon: patient reviews and CQC rating
Pinehill Surgery is a GP practice in Bordon with 4,504 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 1.3 full-time-equivalent qualified GPs, or 3,345 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pinehill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
78% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (75%). 100 patients answered the survey (response rate 19%).
| Survey question | Pinehill Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 89% | 74% | 77% |
| Easy to contact by phone | 78% | 52% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pinehill Surgery is Good, published in December 2021. All 3 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Effective | Good |
4,504 patients were registered at Pinehill Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,345 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 0.9 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 3.7 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 2.4 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 2,584 appointments a month, or 574 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Pinehill Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 574 | 526 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.5% against 14.3%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for dementia (0.3% against 0.8%), coronary heart disease (1.9% against 3.0%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Pinehill Surgery, Pinehill Road, Bordon, GU35 0BS. Phone: 01420 477968.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Leung, Mallick, Sherrell & Hobbs | 2.4 km | 74% |
| Grayshott Surgery | 7.9 km | 89% |
| The Wilson Practice | 9.1 km | 87% |
| Holly Tree Surgery | 9.5 km | 75% |
| Chawton Park Surgery | 9.8 km | 81% |
- Dr R G Crispin & Partners (81% overall experience good)
- Drs Leung, Mallick, Sherrell & Hobbs (74% overall experience good)
- Horndean Surgery (88% overall experience good)
- Rowlands Castle Surgery (94% overall experience good)
- The Grange Surgery (80% overall experience good)
How do patients rate Pinehill Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Pinehill Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Pinehill Surgery?
4,504 patients were registered in September 2026, up 0.9% on a year earlier.
What is Pinehill Surgery's CQC rating?
Good overall, published in December 2021.
How many GPs does Pinehill Surgery have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,345 patients per GP against 2,171 across England.
Are appointments at Pinehill Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pinehill Surgery's phone number?
01420 477968.