Holly Tree Surgery, Farnham: patient reviews and CQC rating
Holly Tree Surgery is a GP practice in Farnham with 6,511 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 1.4 full-time-equivalent qualified GPs, or 4,726 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holly Tree Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 84%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 5 practices in Farnham with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (79%). 151 patients answered the survey (response rate 33%).
| Survey question | Holly Tree Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 80% | 55% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 149 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holly Tree Surgery is Good, published in September 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,511 patients were registered at Holly Tree Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 4,726 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.6 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 3,291 appointments a month, or 506 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 26% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Holly Tree Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 521 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.0% against 3.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for COPD (0.9% against 1.9%) and diabetes (4.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Holly Tree Surgery, 42 Boundstone Road, Wrecclesham, Farnham, GU10 4TG. Phone: 01252 793183.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Farnham Dene Medical Practice | 2.6 km | 66% |
| Central Surgery | 3.0 km | 76% |
| Farnham Park Health Group | 4.0 km | 62% |
| Crondall New Surgery | 6.4 km | 73% |
| Princes Gardens Surgery | 7.5 km | 85% |
How do patients rate Holly Tree Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Holly Tree Surgery as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Holly Tree Surgery?
6,511 patients were registered in September 2026, up 0.8% on a year earlier.
What is Holly Tree Surgery's CQC rating?
Good overall, published in September 2020.
How many GPs does Holly Tree Surgery have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,726 patients per GP against 2,171 across England.
Are appointments at Holly Tree Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holly Tree Surgery's phone number?
01252 793183.