Crondall New Surgery, Farnham: patient reviews and CQC rating
Crondall New Surgery is a GP practice in Farnham with 6,028 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 4.1 full-time-equivalent qualified GPs, or 1,475 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crondall New Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 66%, below the England figure of 85%. Of the 11 results in the table, 3 are above England and 3 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 5 practices in Farnham with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 101 patients answered the survey (response rate 31%).
| Survey question | Crondall New Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 67% | 52% | 57% |
| Easy to contact via the website | 70% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 51% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 54% | 65% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 286 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crondall New Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,028 patients were registered at Crondall New Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,475 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.4 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 3,548 appointments a month, or 589 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Crondall New Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 589 | 526 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (6.2% against 1.2%), dementia (2.2% against 0.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%), serious mental illness (0.5% against 1.0%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Osteoporosis | 50+ yrs | 6.2% | 1.2% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Dementia | All ages | 2.2% | 0.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Crondall New Surgery, Redlands Lane, Crondall, Farnham, GU10 5RF. Phone: 01252 850292. Website: www.crondallnewsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Surgery | 3.8 km | 78% |
| Central Surgery | 5.0 km | 76% |
| Farnham Park Health Group | 5.4 km | 62% |
| Fleet Medical Centre | 5.7 km | 68% |
| Drs Assadourian, Andrews and Pizzotti | 6.1 km | 80% |
- Fleet Medical Centre (68% overall experience good)
- Richmond Surgery (78% overall experience good)
How do patients rate Crondall New Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Crondall New Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Crondall New Surgery?
6,028 patients were registered in September 2026, up 0.5% on a year earlier.
What is Crondall New Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Crondall New Surgery have?
4.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,475 patients per GP against 2,171 across England.
Are appointments at Crondall New Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crondall New Surgery's phone number?
01252 850292.