Fleet Medical Centre, Fleet: patient reviews and CQC rating
Fleet Medical Centre is a GP practice in Fleet with 27,834 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 12.6 full-time-equivalent qualified GPs, or 2,216 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fleet Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who said they were treated with care and concern: 72%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
43% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (71%). 109 patients answered the survey (response rate 31%).
| Survey question | Fleet Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 43% | 52% | 57% |
| Easy to contact via the website | 64% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 64% | 70% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 72% | 86% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 592 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fleet Medical Centre is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
27,834 patients were registered at Fleet Medical Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 12.6 full-time-equivalent qualified GPs, there are 2,216 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.8 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 14.5 |
| August 2024 | 12.5 | 20.2 |
| August 2025 | 12.2 | 14.9 |
| August 2026 | 12.6 | 16.7 |
From June 2026 to August 2026 the practice recorded 9,639 appointments a month, or 346 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Fleet Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 346 | 526 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 34% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.6% against 3.8%). It has a lower share for COPD (1.0% against 1.9%), a learning disability (0.3% against 0.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 4.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Fleet Medical Centre, Church Road,, Fleet, GU51 4PE. Phone: 01252 613327. Website: www.fleet.medicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Richmond Surgery | 2.2 km | 78% |
| Voyager Family Health | 4.1 km | 76% |
| Whitewater Health | 4.2 km | 62% |
| Jenner House Surgery | 5.2 km | 79% |
| Giffard Drive Surgery | 5.6 km | 76% |
- Crondall New Surgery (73% overall experience good)
- Richmond Surgery (78% overall experience good)
How do patients rate Fleet Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Fleet Medical Centre as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Fleet Medical Centre?
27,834 patients were registered in September 2026, down 0.6% on a year earlier.
What is Fleet Medical Centre's CQC rating?
Good overall, published in February 2019.
How many GPs does Fleet Medical Centre have?
12.6 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 2,216 patients per GP against 2,171 across England.
Are appointments at Fleet Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fleet Medical Centre's phone number?
01252 613327.