Richmond Surgery, Fleet: patient reviews and CQC rating
Richmond Surgery is a GP practice in Fleet with 15,072 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2020. It has 5.8 full-time-equivalent qualified GPs, or 2,617 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Surgery
Its best result against England is the share who described their last contact with the practice as good: 81%, against 73% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
56% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (78%). 104 patients answered the survey (response rate 35%).
| Survey question | Richmond Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 56% | 52% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 81% | 70% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 527 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Surgery is Good, published in August 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,072 patients were registered at Richmond Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,617 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.3 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 5.8 |
| August 2024 | 5.8 | 5.8 |
| August 2025 | 5.8 | 5.8 |
| August 2026 | 5.8 | 5.8 |
From June 2026 to August 2026 the practice recorded 6,057 appointments a month, or 402 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 51% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Richmond Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 526 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 51% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), osteoporosis (1.8% against 1.2%) and palliative or supportive care needs (0.8% against 0.6%). It has a lower share for a learning disability (0.2% against 0.6%), serious mental illness (0.6% against 1.0%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 4.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Richmond Surgery, Richmond Close, Fleet, GU52 7US. Phone: 01252 811466. Website: www.richmondsurgeryfleet.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fleet Medical Centre | 2.2 km | 68% |
| Crondall New Surgery | 3.8 km | 73% |
| Voyager Family Health | 4.5 km | 76% |
| Jenner House Surgery | 5.4 km | 79% |
| The Wellington Practice | 5.5 km | 69% |
- Crondall New Surgery (73% overall experience good)
- Fleet Medical Centre (68% overall experience good)
How do patients rate Richmond Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Richmond Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Richmond Surgery?
15,072 patients were registered in September 2026, down 1.8% on a year earlier.
What is Richmond Surgery's CQC rating?
Good overall, published in August 2020.
How many GPs does Richmond Surgery have?
5.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,617 patients per GP against 2,171 across England.
Are appointments at Richmond Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Surgery's phone number?
01252 811466.