The Wellington Practice, Aldershot: patient reviews and CQC rating
The Wellington Practice is a GP practice in Aldershot with 6,394 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 3.0 full-time-equivalent qualified GPs, or 2,131 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Wellington Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 47%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 4 practices in Aldershot with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (81%). 100 patients answered the survey (response rate 16%).
| Survey question | The Wellington Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 69% | 74% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 44% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 63% | 70% | 73% |
| Wait for appointment about right | 47% | 65% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for The Wellington Practice is Requires Improvement, published in February 2023. 2 key questions are rated differently: Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,394 patients were registered at The Wellington Practice in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,131 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.1 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,852 appointments a month, or 602 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 53% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Wellington Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 526 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 53% | 43% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.9% against 0.8%) and diabetes (9.6% against 7.9%). It has a lower share for cancer (2.4% against 3.8%), asthma (4.3% against 6.6%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Dementia | All ages | 1.9% | 0.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
The Wellington Practice, Aldershot Centre for Health, Hospital Hill, Aldershot, GU11 1AY. Phone: 01252 229840. Website: www.wellingtonpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cambridge Practice | 0.0 km | 66% |
| Princes Gardens Surgery | 0.4 km | 85% |
| The Border Practice | 2.3 km | 67% |
| North Camp Surgery | 2.8 km | 77% |
| Farnham Park Health Group | 4.0 km | 62% |
- Princes Gardens Surgery (85% overall experience good)
- The Border Practice (67% overall experience good)
- The Cambridge Practice (66% overall experience good)
How do patients rate The Wellington Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Wellington Practice as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at The Wellington Practice?
6,394 patients were registered in September 2026, up 0.3% on a year earlier.
What is The Wellington Practice's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does The Wellington Practice have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,131 patients per GP against 2,171 across England.
Are appointments at The Wellington Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Wellington Practice's phone number?
01252 229840.