Farnham Park Health Group, Farnham: patient reviews and CQC rating
Farnham Park Health Group is a GP practice in Farnham with 15,306 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 8.8 full-time-equivalent qualified GPs, or 1,730 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Farnham Park Health Group
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 5 practices in Farnham with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (64%). 94 patients answered the survey (response rate 29%).
| Survey question | Farnham Park Health Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 62% | 78% | 77% |
| Easy to contact by phone | 37% | 55% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 37% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 358 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Farnham Park Health Group is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,306 patients were registered at Farnham Park Health Group in September 2026, down 3.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 1,730 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.7 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 9.9 |
| August 2024 | 8.3 | 10.4 |
| August 2025 | 8.1 | 8.6 |
| August 2026 | 8.8 | 10.2 |
From June 2026 to August 2026 the practice recorded 5,886 appointments a month, or 385 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 33% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Farnham Park Health Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 521 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), atrial fibrillation (2.8% against 2.2%) and cancer (4.6% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Farnham Park Health Group, Farnham Centre For Health, Hale Road, Farnham, GU9 9QS. Phone: 01252 723122. Website: www.fernsmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery | 1.1 km | 76% |
| Farnham Dene Medical Practice | 2.4 km | 66% |
| Princes Gardens Surgery | 3.5 km | 85% |
| The Border Practice | 3.8 km | 67% |
| The Wellington Practice | 4.0 km | 69% |
- Central Surgery (76% overall experience good)
- Farnham Dene Medical Practice (66% overall experience good)
How do patients rate Farnham Park Health Group?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Farnham Park Health Group as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Farnham Park Health Group?
15,306 patients were registered in September 2026, down 3.8% on a year earlier.
What is Farnham Park Health Group's CQC rating?
Good overall, published in November 2019.
How many GPs does Farnham Park Health Group have?
8.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,730 patients per GP against 2,171 across England.
Are appointments at Farnham Park Health Group face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Farnham Park Health Group's phone number?
01252 723122.