Princes Gardens Surgery, Aldershot: patient reviews and CQC rating
Princes Gardens Surgery is a GP practice in Aldershot with 13,177 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 6.0 full-time-equivalent qualified GPs, or 2,201 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Princes Gardens Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its result closest to England is the share who said they were treated with care and concern: 88%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 4 practices in Aldershot with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (83%). 91 patients answered the survey (response rate 20%).
| Survey question | Princes Gardens Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 63% | 55% | 58% |
| Easy to contact via the NHS App | 61% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 84% | 70% | 73% |
| Wait for appointment about right | 89% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 501 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Princes Gardens Surgery is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,177 patients were registered at Princes Gardens Surgery in September 2026, up 3.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,201 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.0 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 7.5 |
| August 2024 | 5.3 | 8.3 |
| August 2025 | 6.2 | 6.8 |
| August 2026 | 6.0 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,254 appointments a month, or 550 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Princes Gardens Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 550 | 526 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 47% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), heart failure (1.4% against 1.1%) and diabetes (9.6% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), asthma (4.1% against 6.6%) and coronary heart disease (2.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Princes Gardens Surgery, 2a High Street, Aldershot, GU11 1BJ. Phone: 01252 332210. Website: www.princesgardenssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wellington Practice | 0.4 km | 69% |
| The Cambridge Practice | 0.4 km | 66% |
| The Border Practice | 2.1 km | 67% |
| North Camp Surgery | 3.2 km | 77% |
| Farnham Park Health Group | 3.5 km | 62% |
- The Border Practice (67% overall experience good)
- The Cambridge Practice (66% overall experience good)
- The Wellington Practice (69% overall experience good)
How do patients rate Princes Gardens Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Princes Gardens Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Princes Gardens Surgery?
13,177 patients were registered in September 2026, up 3.0% on a year earlier.
What is Princes Gardens Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does Princes Gardens Surgery have?
6.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,201 patients per GP against 2,171 across England.
Are appointments at Princes Gardens Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Princes Gardens Surgery's phone number?
01252 332210.