Fleet PCN: primary care network practices and patient survey
Fleet PCN is a primary care network of 3 GP practices with 48,934 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,184 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Fleet PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Fleet Medical Centre to 78% at Richmond Surgery, with a median of 73% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Crondall New Surgery has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Richmond Surgery | 15,072 | 78% | 56% | Good | 2,617 |
| Crondall New Surgery | 6,028 | 73% | 67% | Good | 1,475 |
| Fleet Medical Centre | 27,834 | 68% | 43% | Good | 2,216 |
Results for the network as a whole, from 314 responses, against Hampshire and Isle of Wight and England.
| Survey question | Fleet PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 50% | 52% | 57% |
| Easy to contact via the website | 63% | 55% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 69% | 70% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,184 registered patients per full-time-equivalent qualified GP in Fleet PCN, close to England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 393 appointments a month per 1,000 patients (England: 510), 58% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
20% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Fleet PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 2,184 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 393 | 526 | 510 |
| Face-to-face appointments | 58% | 58% | 63% |
| Same day as booked | 41% | 43% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 20% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Fleet PCN is dementia (1.2% against 0.8%), and the furthest below is learning disability (0.3% against 0.6%).
| Condition register | Age group | Fleet PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% | 7,796 |
| Depression | 18+ yrs | 13.9% | 14.3% | 5,439 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 3,020 |
| Diabetes | 17+ yrs | 5.8% | 7.9% | 2,301 |
| Cancer | All ages | 4.7% | 3.8% | 2,303 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 1,718 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,363 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,291 |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% | 353 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 822 |
| Dementia | All ages | 1.2% | 0.8% | 578 |
| COPD | All ages | 1.0% | 1.9% | 512 |
| Heart failure | All ages | 0.9% | 1.1% | 457 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 312 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 276 |
| Serious mental illness | All ages | 0.7% | 1.0% | 335 |
| Palliative care | All ages | 0.5% | 0.6% | 254 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 188 |
| Learning disability | All ages | 0.3% | 0.6% | 138 |
- East Hants PCN (6 practices)
- Fareham & Portchester PCN (4 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- Mosaic Healthcare PCN (3 practices)
- Southampton West PCN (9 practices)
- Whitewater Loddon PCN (3 practices)
Which practices are in Fleet PCN?
Crondall New Surgery, Fleet Medical Centre and Richmond Surgery.
How do patients rate Fleet PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Fleet PCN cover?
48,934 registered patients across 3 practices in September 2026.
How many patients per GP does Fleet PCN have?
2,184 per full-time-equivalent qualified GP, against 2,171 across England.