Southampton West PCN: primary care network practices and patient survey
Southampton West PCN is a primary care network of 9 GP practices with 83,465 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,754 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in Southampton West PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Brook House Surgery to 92% at Atherley House Surgery, with a median of 81% (England: 77%). 3 are above England and 1 below by more than the survey's margin of error. Hill Lane Surgery has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Atherley House Surgery | 5,424 | 92% | 82% | Good | 2,235 |
| Hill Lane Surgery | 10,751 | 92% | 91% | Good | 1,911 |
| Shirley Avenue Surgery | 15,451 | 90% | 68% | Good | 1,935 |
| Walnut Tree Surgery | 4,719 | 84% | 78% | Good | 2,269 |
| Aldermoor Surgery | 8,219 | 81% | 70% | Good | 1,722 |
| Raymond Road Surgery | 4,473 | 80% | 73% | Good | 1,747 |
| Dr Barnfield & Partners | 14,728 | 78% | 75% | Good | 1,355 |
| Shirley Health Partnership | 13,563 | 71% | 44% | Good | 1,749 |
| Brook House Surgery | 6,137 | 68% | 50% | Good | – |
Results for the network as a whole, from 954 responses, against Hampshire and Isle of Wight and England.
| Survey question | Southampton West PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 70% | 52% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
There are 1,754 registered patients per full-time-equivalent qualified GP in Southampton West PCN, fewer than England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 532 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.6% over the year (England: shrank 1.1%).
| Measure | Southampton West PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 1,754 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 532 | 526 | 510 |
| Face-to-face appointments | 67% | 58% | 63% |
| Same day as booked | 42% | 43% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 16% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Southampton West PCN is osteoporosis (2.6% against 1.2%), and the furthest below is chronic kidney disease (2.9% against 4.6%).
| Condition register | Age group | Southampton West PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.0% | 14.3% | 10,977 |
| High blood pressure | All ages | 13.0% | 15.2% | 11,159 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 5,215 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 5,624 |
| Cancer | All ages | 3.4% | 3.8% | 2,888 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 1,996 |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% | 694 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 2,113 |
| COPD | All ages | 2.3% | 1.9% | 2,007 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 1,662 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 1,573 |
| Serious mental illness | All ages | 1.2% | 1.0% | 1,036 |
| Heart failure | All ages | 1.2% | 1.1% | 1,019 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 567 |
| Dementia | All ages | 0.8% | 0.8% | 650 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 511 |
| Learning disability | All ages | 0.6% | 0.6% | 533 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 473 |
| Palliative care | All ages | 0.4% | 0.6% | 335 |
- East Hants PCN (6 practices)
- Fareham & Portchester PCN (4 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- Southampton Bitterne PCN (2 practices)
- Southampton Central PCN (5 practices)
- Southampton Woolston & Townhill PCN (3 practices)
Which practices are in Southampton West PCN?
Aldermoor Surgery, Atherley House Surgery, Brook House Surgery, Dr Barnfield & Partners, Hill Lane Surgery, Raymond Road Surgery, Shirley Avenue Surgery, Shirley Health Partnership and Walnut Tree Surgery.
How do patients rate Southampton West PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Southampton West PCN cover?
83,465 registered patients across 9 practices in September 2026.
How many patients per GP does Southampton West PCN have?
1,754 per full-time-equivalent qualified GP, against 2,171 across England.