Hill Lane Surgery, Southampton: patient reviews and CQC rating
Hill Lane Surgery is a GP practice in Southampton with 10,751 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 5.6 full-time-equivalent qualified GPs, or 1,911 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hill Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 3rd of the 31 practices in Southampton with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (90%). 110 patients answered the survey (response rate 27%).
| Survey question | Hill Lane Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 92% | 74% | 77% |
| Easy to contact by phone | 91% | 52% | 57% |
| Easy to contact via the website | 79% | 55% | 58% |
| Easy to contact via the NHS App | 80% | 51% | 54% |
| Reception team helpful | 98% | 83% | 85% |
| Last contact good | 95% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 98% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 422 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hill Lane Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,751 patients were registered at Hill Lane Surgery in September 2026, down 5.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,911 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.4 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 5.8 |
| August 2024 | 5.8 | 5.8 |
| August 2025 | 6.5 | 7.5 |
| August 2026 | 5.6 | 6.7 |
From June 2026 to August 2026 the practice recorded 4,713 appointments a month, or 438 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hill Lane Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 438 | 526 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%). It has a lower share for chronic kidney disease (1.1% against 4.6%), palliative or supportive care needs (0.1% against 0.6%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 10.1% | 15.2% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.1% | 4.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Hill Lane Surgery, 162 Hill Lane, Southampton, SO15 5DD. Phone: 023 8022 3086. Website: www.hilllanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Raymond Road Surgery | 0.5 km | 80% |
| Atherley House Surgery | 0.5 km | 92% |
| Walnut Tree Surgery | 0.6 km | 84% |
| Shirley Health Partnership | 1.0 km | 71% |
| Shirley Avenue Surgery | 1.2 km | 90% |
- Aldermoor Surgery (81% overall experience good)
- Atherley House Surgery (92% overall experience good)
- Brook House Surgery (68% overall experience good)
- Dr Barnfield & Partners (78% overall experience good)
- Raymond Road Surgery (80% overall experience good)
- Shirley Avenue Surgery (90% overall experience good)
- Shirley Health Partnership (71% overall experience good)
- Walnut Tree Surgery (84% overall experience good)
How do patients rate Hill Lane Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Hill Lane Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Hill Lane Surgery?
10,751 patients were registered in September 2026, down 5.6% on a year earlier.
What is Hill Lane Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Hill Lane Surgery have?
5.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,911 patients per GP against 2,171 across England.
Are appointments at Hill Lane Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hill Lane Surgery's phone number?
023 8022 3086.