Shirley Health Partnership, Southampton: patient reviews and CQC rating
Shirley Health Partnership is a GP practice in Southampton with 13,563 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 7.8 full-time-equivalent qualified GPs, or 1,749 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shirley Health Partnership
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 21st of the 31 practices in Southampton with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (65%). 113 patients answered the survey (response rate 26%).
| Survey question | Shirley Health Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 58% | 70% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 741 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shirley Health Partnership is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,563 patients were registered at Shirley Health Partnership in September 2026, down 2.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,749 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.8 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 8.9 |
| August 2024 | 6.2 | 7.0 |
| August 2025 | 7.8 | 9.7 |
| August 2026 | 7.8 | 9.5 |
From June 2026 to August 2026 the practice recorded 5,603 appointments a month, or 413 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 30% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Shirley Health Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 413 | 526 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 30% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), serious mental illness (1.4% against 1.0%) and COPD (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.4% against 0.8%) and chronic kidney disease (3.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Shirley Health Partnership, 355 Shirley Road, Southampton, SO15 3JD. Phone: 023 8078 3611. Website: www.shirleyhealthpartnership.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shirley Avenue Surgery | 0.2 km | 90% |
| Raymond Road Surgery | 0.7 km | 80% |
| Atherley House Surgery | 0.9 km | 92% |
| Hill Lane Surgery | 1.0 km | 92% |
| Brook House Surgery | 1.2 km | 68% |
- Aldermoor Surgery (81% overall experience good)
- Atherley House Surgery (92% overall experience good)
- Brook House Surgery (68% overall experience good)
- Dr Barnfield & Partners (78% overall experience good)
- Hill Lane Surgery (92% overall experience good)
- Raymond Road Surgery (80% overall experience good)
- Shirley Avenue Surgery (90% overall experience good)
- Walnut Tree Surgery (84% overall experience good)
How do patients rate Shirley Health Partnership?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Shirley Health Partnership as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Shirley Health Partnership?
13,563 patients were registered in September 2026, down 2.5% on a year earlier.
What is Shirley Health Partnership's CQC rating?
Good overall, published in December 2016.
How many GPs does Shirley Health Partnership have?
7.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,749 patients per GP against 2,171 across England.
Are appointments at Shirley Health Partnership face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shirley Health Partnership's phone number?
023 8078 3611.