Waterfront and Solent Surgery, Southampton: patient reviews and CQC rating
Waterfront and Solent Surgery is a GP practice in Southampton with 8,129 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 4.8 full-time-equivalent qualified GPs, or 1,694 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterfront and Solent Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 5th of the 31 practices in Southampton with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 98 patients answered the survey (response rate 36%).
| Survey question | Waterfront and Solent Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 89% | 74% | 77% |
| Easy to contact by phone | 67% | 52% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 51% | 54% |
| Reception team helpful | 98% | 83% | 85% |
| Last contact good | 85% | 70% | 73% |
| Wait for appointment about right | 80% | 65% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 444 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Waterfront and Solent Surgery is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,129 patients were registered at Waterfront and Solent Surgery in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,694 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.3 |
| August 2024 | 4.8 | 5.9 |
| August 2025 | 4.8 | 5.7 |
| August 2026 | 4.8 | 6.9 |
From June 2026 to August 2026 the practice recorded 2,936 appointments a month, or 361 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 22% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Waterfront and Solent Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 361 | 526 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 22% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.8% against 3.8%), atrial fibrillation (3.9% against 2.2%) and osteoporosis (2.0% against 1.2%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 6.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Waterfront and Solent Surgery, Jones Lane, Southampton, SO45 6AW. Phone: 023 8084 1841. Website: www.waterfrontandsolent.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Christopher Cole and Partners | 1.3 km | 63% |
| Forestside Medical Practice | 2.2 km | 54% |
| Weston Lane Surgery | 3.1 km | 61% |
| Woolston Lodge Surgery | 3.7 km | 73% |
| St Peters Surgery | 3.8 km | 95% |
- Dr Christopher Cole and Partners (63% overall experience good)
- Forestside Medical Practice (54% overall experience good)
How do patients rate Waterfront and Solent Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Waterfront and Solent Surgery as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Waterfront and Solent Surgery?
8,129 patients were registered in September 2026, down 0.2% on a year earlier.
What is Waterfront and Solent Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does Waterfront and Solent Surgery have?
4.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,694 patients per GP against 2,171 across England.
Are appointments at Waterfront and Solent Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterfront and Solent Surgery's phone number?
023 8084 1841.