Weston Lane Surgery, Southampton: patient reviews and CQC rating
Weston Lane Surgery is a GP practice in Southampton with 50,270 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 18.2 full-time-equivalent qualified GPs, or 2,761 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Weston Lane Surgery
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 30%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 27th of the 31 practices in Southampton with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (62%). 153 patients answered the survey (response rate 24%).
| Survey question | Weston Lane Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 61% | 74% | 77% |
| Easy to contact by phone | 30% | 52% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 60% | 70% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for Weston Lane Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
50,270 patients were registered at Weston Lane Surgery in September 2026, up 5.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 18.2 full-time-equivalent qualified GPs, there are 2,761 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 19.1 nurses and 34.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 17.5 | 21.4 |
| August 2024 | 18.7 | 23.2 |
| August 2025 | 20.2 | 26.8 |
| August 2026 | 18.2 | 24.2 |
From June 2026 to August 2026 the practice recorded 18,142 appointments a month, or 361 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 27% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Weston Lane Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 361 | 526 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 27% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.8% against 0.6%) and depression (20.7% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.7% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
36% of the practice's patients live in the SO30 postcode district, followed by SO18 (25%), SO19 (24%) and SO32 (6%). 49% live in Southampton, the council area the practice is in.
Weston Lane Surgery, Weston Lane, Weston, Southampton, SO19 9GH. Phone: 023 8044 9913.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Fire Station Surgery | 0.9 km | 82% |
| Woolston Lodge Surgery | 1.0 km | 73% |
| St Peters Surgery | 1.1 km | 95% |
| Peartree Practice | 2.6 km | 86% |
| St Mary’s Surgery | 2.7 km | 73% |
How do patients rate Weston Lane Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Weston Lane Surgery as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at Weston Lane Surgery?
50,270 patients were registered in September 2026, up 5.5% on a year earlier.
What is Weston Lane Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does Weston Lane Surgery have?
18.2 full-time-equivalent qualified GPs (41 qualified GPs by headcount), which is 2,761 patients per GP against 2,171 across England.
Are appointments at Weston Lane Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Weston Lane Surgery's phone number?
023 8044 9913.