University Health Service, Southampton: patient reviews and CQC rating
University Health Service is a GP practice in Southampton with 36,052 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 11.1 full-time-equivalent qualified GPs, or 3,250 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about University Health Service
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 9th of the 31 practices in Southampton with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (82%). 142 patients answered the survey (response rate 8%).
| Survey question | University Health Service | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 90% | 52% | 57% |
| Easy to contact via the website | 83% | 55% | 58% |
| Easy to contact via the NHS App | 80% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 89% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for University Health Service is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
36,052 patients were registered at University Health Service in September 2026, down 1.5% on a year earlier (England: down 1.1%).
3% of its patients are aged 65 or over, against 19% across England. With 11.1 full-time-equivalent qualified GPs, there are 3,250 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.1 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 5.3 |
| August 2024 | 3.6 | 5.5 |
| August 2025 | 7.3 | 9.2 |
| August 2026 | 11.1 | 12.2 |
From June 2026 to August 2026 the practice recorded 6,853 appointments a month, or 190 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 36% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | University Health Service | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 190 | 526 | 510 |
| Face to face | 67% | 58% | 63% |
| Same day as booked | 36% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (0.3% against 4.6%), a learning disability (0.0% against 0.6%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 18.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 6.6% | 14.3% |
| High blood pressure | All ages | 2.4% | 15.2% |
| Asthma | 6+ yrs | 2.3% | 6.6% |
| Diabetes | 17+ yrs | 1.0% | 7.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Cancer | All ages | 0.9% | 3.8% |
| Serious mental illness | All ages | 0.3% | 1.0% |
| Coronary heart disease | All ages | 0.3% | 3.0% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Chronic kidney disease | 18+ yrs | 0.3% | 4.6% |
| COPD | All ages | 0.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Heart failure | All ages | 0.1% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Learning disability | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 22.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
University Health Service, Building 48,, University Of Southampton, Highfield,, Southampton, SO17 1BJ. Phone: 023 8055 7531. Website: www.unidocs.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Burgess Road Surgery | 0.9 km | 86% |
| Stoneham Lane Surgery | 1.3 km | 88% |
| Dr G C Ord-Hume and Partners | 1.4 km | 59% |
| Walnut Tree Surgery | 2.2 km | 84% |
| Homeless Healthcare Team | 2.2 km | 100% |
How do patients rate University Health Service?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of University Health Service as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at University Health Service?
36,052 patients were registered in September 2026, down 1.5% on a year earlier.
What is University Health Service's CQC rating?
Good overall, published in January 2017.
How many GPs does University Health Service have?
11.1 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 3,250 patients per GP against 2,171 across England.
Are appointments at University Health Service face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is University Health Service's phone number?
023 8055 7531.