Homeless Healthcare Team, Southampton: patient reviews and CQC rating
Homeless Healthcare Team is a GP practice in Southampton with 486 registered patients (September 2026). In the 2026 GP Patient Survey, 100% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%).
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Homeless Healthcare Team
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: -9700%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
96% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (89%). 15 patients answered the survey (response rate 4%).
| Survey question | Homeless Healthcare Team | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 100% | 74% | 77% |
| Easy to contact by phone | 96% | 52% | 57% |
| Easy to contact via the website | -9700% | 55% | 58% |
| Easy to contact via the NHS App | -9700% | 51% | 54% |
| Reception team helpful | 100% | 83% | 85% |
| Last contact good | 100% | 70% | 73% |
| Wait for appointment about right | 100% | 65% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 100% | 89% | 90% |
486 patients were registered at Homeless Healthcare Team in September 2026, down 7.4% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 759 appointments a month, or 1,562 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | Homeless Healthcare Team | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,562 | 526 | 510 |
| Face to face | 82% | 58% | 63% |
| Same day as booked | 61% | 43% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 13% | 5% | 4% |
Homeless Healthcare Team, 30 Cranbury Avenue, Southampton, SO14 0LT. Phone: 0300 123 3991.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Walnut Tree Surgery | 0.8 km | 84% |
| St Mary’s Surgery | 0.9 km | 73% |
| Dr G C Ord-Hume and Partners | 0.9 km | 59% |
| Hill Lane Surgery | 1.5 km | 92% |
| Raymond Road Surgery | 1.8 km | 80% |
- Burgess Road Surgery (86% overall experience good)
- Dr G C Ord-Hume and Partners (59% overall experience good)
- Solent GP Surgery (71% overall experience good)
- Stoneham Lane Surgery (88% overall experience good)
How do patients rate Homeless Healthcare Team?
In the 2026 GP Patient Survey, 100% of patients described their overall experience of Homeless Healthcare Team as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at Homeless Healthcare Team?
486 patients were registered in September 2026, down 7.4% on a year earlier.
Are appointments at Homeless Healthcare Team face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Homeless Healthcare Team's phone number?
0300 123 3991.