St Mary’s Surgery, Southampton: patient reviews and CQC rating
St Mary’s Surgery is a GP practice in Southampton with 36,032 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 13.7 full-time-equivalent qualified GPs, or 2,626 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Mary’s Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 19th of the 31 practices in Southampton with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 23 points higher than in 2025 (50%). 144 patients answered the survey (response rate 15%).
| Survey question | St Mary’s Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 37% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 51% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 115 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Mary’s Surgery is Good, published in September 2016. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
36,032 patients were registered at St Mary’s Surgery in September 2026, up 34.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 13.7 full-time-equivalent qualified GPs, there are 2,626 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 15.8 nurses and 10.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.9 | 10.3 |
| August 2024 | 9.9 | 12.2 |
| August 2025 | 11.1 | 12.3 |
| August 2026 | 13.7 | 17.3 |
From June 2026 to August 2026 the practice recorded 19,957 appointments a month, or 554 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 49% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Mary’s Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 526 | 510 |
| Face to face | 42% | 58% | 63% |
| Same day as booked | 49% | 43% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and chronic kidney disease (1.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 25.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.5% | 15.2% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.1% | 74.9% |
St Mary’s Surgery, 1 Johnson Street, Southampton, SO14 1LT. Phone: 023 8033 3778.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Homeless Healthcare Team | 0.9 km | 100% |
| Walnut Tree Surgery | 1.2 km | 84% |
| Hill Lane Surgery | 1.7 km | 92% |
| Dr G C Ord-Hume and Partners | 1.8 km | 59% |
| Atherley House Surgery | 1.9 km | 92% |
How do patients rate St Mary’s Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of St Mary’s Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at St Mary’s Surgery?
36,032 patients were registered in September 2026, up 34.0% on a year earlier.
What is St Mary’s Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does St Mary’s Surgery have?
13.7 full-time-equivalent qualified GPs (24 qualified GPs by headcount), which is 2,626 patients per GP against 2,171 across England.
Are appointments at St Mary’s Surgery face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Mary’s Surgery's phone number?
023 8033 3778.