Dr G C Ord-Hume and Partners, Southampton: patient reviews and CQC rating
Dr G C Ord-Hume and Partners is a GP practice in Southampton with 9,767 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 4.5 full-time-equivalent qualified GPs, or 2,193 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr G C Ord-Hume and Partners
Its result closest to England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Its weakest is the share who described their last contact with the practice as good: 48%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 29th of the 31 practices in Southampton with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (56%). 104 patients answered the survey (response rate 17%).
| Survey question | Dr G C Ord-Hume and Partners | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 59% | 74% | 77% |
| Easy to contact by phone | 35% | 52% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 70% | 83% | 85% |
| Last contact good | 48% | 70% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 74% | 87% | 87% |
| Treated with care and concern | 75% | 86% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr G C Ord-Hume and Partners is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,767 patients were registered at Dr G C Ord-Hume and Partners in September 2026, down 8.8% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,193 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.4 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 4.7 |
| August 2024 | 3.7 | 4.7 |
| August 2025 | 3.7 | 4.7 |
| August 2026 | 4.5 | 5.5 |
From June 2026 to August 2026 the practice recorded 4,490 appointments a month, or 460 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr G C Ord-Hume and Partners | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 526 | 510 |
| Face to face | 37% | 58% | 63% |
| Same day as booked | 50% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.1% against 1.0%) and dementia (1.4% against 0.8%). It has a lower share for chronic kidney disease (1.9% against 4.6%), depression (7.1% against 14.3%) and cancer (2.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 27.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.8% | 15.2% |
| Depression | 18+ yrs | 7.1% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.0% | 74.9% |
Dr G C Ord-Hume and Partners, The Surgery, 68 Alma Road, Portswood, Southampton, SO14 6UX. Phone: 023 8067 2666. Website: www.almamedcen.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Walnut Tree Surgery | 0.9 km | 84% |
| Homeless Healthcare Team | 0.9 km | 100% |
| Hill Lane Surgery | 1.3 km | 92% |
| Raymond Road Surgery | 1.4 km | 80% |
| University Health Service | 1.4 km | 84% |
- Burgess Road Surgery (86% overall experience good)
- Homeless Healthcare Team (100% overall experience good)
- Solent GP Surgery (71% overall experience good)
- Stoneham Lane Surgery (88% overall experience good)
How do patients rate Dr G C Ord-Hume and Partners?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Dr G C Ord-Hume and Partners as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Dr G C Ord-Hume and Partners?
9,767 patients were registered in September 2026, down 8.8% on a year earlier.
What is Dr G C Ord-Hume and Partners's CQC rating?
Good overall, published in February 2019.
How many GPs does Dr G C Ord-Hume and Partners have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,193 patients per GP against 2,171 across England.
Are appointments at Dr G C Ord-Hume and Partners face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr G C Ord-Hume and Partners's phone number?
023 8067 2666.