Woolston Lodge Surgery, Southampton: patient reviews and CQC rating
Woolston Lodge Surgery is a GP practice in Southampton with 21,667 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 10.5 full-time-equivalent qualified GPs, or 2,070 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woolston Lodge Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 86%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 20th of the 31 practices in Southampton with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (70%). 109 patients answered the survey (response rate 28%).
| Survey question | Woolston Lodge Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 34% | 52% | 57% |
| Easy to contact via the website | 35% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 51% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 65% | 70% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Woolston Lodge Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,667 patients were registered at Woolston Lodge Surgery in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 10.5 full-time-equivalent qualified GPs, there are 2,070 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 7.3 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 7.5 |
| August 2024 | 6.4 | 7.5 |
| August 2025 | 6.4 | 7.1 |
| August 2026 | 10.5 | 11.3 |
From June 2026 to August 2026 the practice recorded 13,553 appointments a month, or 626 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 54% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Woolston Lodge Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 626 | 526 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 54% | 43% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.9% against 1.9%), heart failure (1.4% against 1.1%) and dementia (1.0% against 0.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Woolston Lodge Surgery, Hazeleigh Medical Centre, 66 Portsmouth Road, Woolston, Southampton, SO19 9AL. Phone: 023 8044 6733. Website: www.woolstonlodge.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Peters Surgery | 0.1 km | 95% |
| Old Fire Station Surgery | 0.3 km | 82% |
| Weston Lane Surgery | 1.0 km | 61% |
| St Mary’s Surgery | 2.0 km | 73% |
| Bitterne Surgery | 2.4 km | 77% |
- Old Fire Station Surgery (82% overall experience good)
- St Peters Surgery (95% overall experience good)
How do patients rate Woolston Lodge Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Woolston Lodge Surgery as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Woolston Lodge Surgery?
21,667 patients were registered in September 2026, down 2.3% on a year earlier.
What is Woolston Lodge Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Woolston Lodge Surgery have?
10.5 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,070 patients per GP against 2,171 across England.
Are appointments at Woolston Lodge Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woolston Lodge Surgery's phone number?
023 8044 6733.