Southampton Woolston & Townhill PCN: primary care network practices and patient survey
Southampton Woolston & Townhill PCN is a primary care network of 3 GP practices with 37,809 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 1,991 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Southampton Woolston & Townhill PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Woolston Lodge Surgery to 95% at St Peters Surgery, with a median of 82% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. St Peters Surgery has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| St Peters Surgery | 7,698 | 95% | 80% | Good | 1,988 |
| Old Fire Station Surgery | 8,444 | 82% | 53% | Good | 1,815 |
| Woolston Lodge Surgery | 21,667 | 73% | 34% | Good | 2,070 |
Results for the network as a whole, from 315 responses, against Hampshire and Isle of Wight and England.
| Survey question | Southampton Woolston & Townhill PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 44% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 1,991 registered patients per full-time-equivalent qualified GP in Southampton Woolston & Townhill PCN, close to England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 591 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Southampton Woolston & Townhill PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 1,991 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 591 | 526 | 510 |
| Face-to-face appointments | 64% | 58% | 63% |
| Same day as booked | 47% | 43% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 19% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Southampton Woolston & Townhill PCN is copd (2.7% against 1.9%), and the furthest below is chronic kidney disease (2.7% against 4.6%).
| Condition register | Age group | Southampton Woolston & Townhill PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% | 5,865 |
| Depression | 18+ yrs | 14.0% | 14.3% | 4,247 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 2,481 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 2,605 |
| Cancer | All ages | 3.5% | 3.8% | 1,317 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 834 |
| COPD | All ages | 2.7% | 1.9% | 1,030 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,018 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 888 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 766 |
| Heart failure | All ages | 1.2% | 1.1% | 460 |
| Serious mental illness | All ages | 1.1% | 1.0% | 422 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 151 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 291 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 278 |
| Dementia | All ages | 0.8% | 0.8% | 311 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 235 |
| Learning disability | All ages | 0.5% | 0.6% | 176 |
| Palliative care | All ages | 0.4% | 0.6% | 170 |
- East Hants PCN (6 practices)
- Fareham & Portchester PCN (4 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- Southampton Bitterne PCN (2 practices)
- Southampton Central PCN (5 practices)
- Southampton West PCN (9 practices)
Which practices are in Southampton Woolston & Townhill PCN?
Old Fire Station Surgery, St Peters Surgery and Woolston Lodge Surgery.
How do patients rate Southampton Woolston & Townhill PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Southampton Woolston & Townhill PCN cover?
37,809 registered patients across 3 practices in September 2026.
How many patients per GP does Southampton Woolston & Townhill PCN have?
1,991 per full-time-equivalent qualified GP, against 2,171 across England.