Walnut Tree Surgery, Southampton: patient reviews and CQC rating
Walnut Tree Surgery is a GP practice in Southampton with 4,719 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 2.1 full-time-equivalent qualified GPs, or 2,269 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Walnut Tree Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 87%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 31 practices in Southampton with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (66%). 96 patients answered the survey (response rate 16%).
| Survey question | Walnut Tree Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 78% | 52% | 57% |
| Easy to contact via the website | 87% | 55% | 58% |
| Easy to contact via the NHS App | 78% | 51% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 90% | 70% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 80 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Walnut Tree Surgery is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,719 patients were registered at Walnut Tree Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,269 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 0.7 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,934 appointments a month, or 834 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 56% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
19% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Walnut Tree Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 834 | 526 | 510 |
| Face to face | 87% | 58% | 63% |
| Same day as booked | 56% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), chronic kidney disease (1.5% against 4.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.0 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.9% | 14.3% |
| High blood pressure | All ages | 7.7% | 15.2% |
| Diabetes | 17+ yrs | 3.4% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Cancer | All ages | 1.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.7% | 74.9% |
Walnut Tree Surgery, 14 Carlton Road, Southampton, SO15 2HQ. Phone: 023 8033 3326. Website: www.walnutsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hill Lane Surgery | 0.6 km | 92% |
| Homeless Healthcare Team | 0.8 km | 100% |
| Dr G C Ord-Hume and Partners | 0.9 km | 59% |
| Raymond Road Surgery | 1.0 km | 80% |
| Atherley House Surgery | 1.1 km | 92% |
- Aldermoor Surgery (81% overall experience good)
- Atherley House Surgery (92% overall experience good)
- Brook House Surgery (68% overall experience good)
- Dr Barnfield & Partners (78% overall experience good)
- Hill Lane Surgery (92% overall experience good)
- Raymond Road Surgery (80% overall experience good)
- Shirley Avenue Surgery (90% overall experience good)
- Shirley Health Partnership (71% overall experience good)
How do patients rate Walnut Tree Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Walnut Tree Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Walnut Tree Surgery?
4,719 patients were registered in September 2026, down 1.5% on a year earlier.
What is Walnut Tree Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Walnut Tree Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,269 patients per GP against 2,171 across England.
Are appointments at Walnut Tree Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Walnut Tree Surgery's phone number?
023 8033 3326.