Brook House Surgery, Southampton: patient reviews and CQC rating
Brook House Surgery is a GP practice in Southampton with 6,137 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2019.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brook House Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Its weakest is the share who found the reception and administrative team helpful: 73%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 25th of the 31 practices in Southampton with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (66%). 125 patients answered the survey (response rate 22%).
| Survey question | Brook House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 50% | 52% | 57% |
| Easy to contact via the website | 54% | 55% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 63% | 70% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 76% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for Brook House Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,137 patients were registered at Brook House Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 3,411 appointments a month, or 556 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Brook House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 556 | 526 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 50% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.9% against 1.9%) and depression (19.4% against 14.3%). It has a lower share for chronic kidney disease (1.4% against 4.6%), dementia (0.4% against 0.8%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| COPD | All ages | 2.9% | 1.9% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Brook House Surgery, 98 Oakley Road, Shirley, Southampton, SO16 4NZ. Phone: 023 8077 4853. Website: www.brookhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Solent GP Surgery | 0.3 km | 71% |
| Shirley Avenue Surgery | 1.1 km | 90% |
| Shirley Health Partnership | 1.2 km | 71% |
| Raymond Road Surgery | 1.9 km | 80% |
| Atherley House Surgery | 1.9 km | 92% |
- Aldermoor Surgery (81% overall experience good)
- Atherley House Surgery (92% overall experience good)
- Dr Barnfield & Partners (78% overall experience good)
- Hill Lane Surgery (92% overall experience good)
- Raymond Road Surgery (80% overall experience good)
- Shirley Avenue Surgery (90% overall experience good)
- Shirley Health Partnership (71% overall experience good)
- Walnut Tree Surgery (84% overall experience good)
How do patients rate Brook House Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Brook House Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Brook House Surgery?
6,137 patients were registered in September 2026, down 2.5% on a year earlier.
What is Brook House Surgery's CQC rating?
Good overall, published in February 2019.
Are appointments at Brook House Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brook House Surgery's phone number?
023 8077 4853.