Waterside PCN: primary care network practices and patient survey
Waterside PCN is a primary care network of 3 GP practices with 41,165 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,034 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Waterside PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at Forestside Medical Practice to 89% at Waterfront and Solent Surgery, with a median of 63% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Waterfront and Solent Surgery has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Waterfront and Solent Surgery | 8,129 | 89% | 67% | Good | 1,694 |
| Dr Christopher Cole and Partners | 21,662 | 63% | 47% | Good | 2,207 |
| Forestside Medical Practice | 11,374 | 54% | 31% | Good | 2,023 |
Results for the network as a whole, from 310 responses, against Hampshire and Isle of Wight and England.
| Survey question | Waterside PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 26% | 55% | 58% |
| Easy to contact via the NHS App | 36% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,034 registered patients per full-time-equivalent qualified GP in Waterside PCN, close to England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 296 appointments a month per 1,000 patients (England: 510), 79% of them face to face. 19% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Waterside PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 2,034 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 296 | 526 | 510 |
| Face-to-face appointments | 79% | 58% | 63% |
| Same day as booked | 19% | 43% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 27% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Waterside PCN is heart failure (2.6% against 1.1%), and the furthest below is palliative care (0.5% against 0.6%).
| Condition register | Age group | Waterside PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% | 8,675 |
| Depression | 18+ yrs | 19.0% | 14.3% | 6,479 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 2,973 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 2,789 |
| Cancer | All ages | 6.0% | 3.8% | 2,508 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 1,846 |
| Coronary heart disease | All ages | 3.8% | 3.0% | 1,587 |
| Atrial fibrillation | All ages | 3.5% | 2.2% | 1,468 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,135 |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% | 533 |
| COPD | All ages | 2.6% | 1.9% | 1,064 |
| Heart failure | All ages | 2.6% | 1.1% | 1,062 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 347 |
| Dementia | All ages | 1.0% | 0.8% | 401 |
| Serious mental illness | All ages | 1.0% | 1.0% | 395 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 272 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 315 |
| Learning disability | All ages | 0.5% | 0.6% | 212 |
| Palliative care | All ages | 0.5% | 0.6% | 195 |
- Avon Valley PCN (4 practices)
- East Hants PCN (6 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- New Forest PCN (4 practices)
- Southampton West PCN (9 practices)
- Totton PCN (2 practices)
Which practices are in Waterside PCN?
Dr Christopher Cole and Partners, Forestside Medical Practice and Waterfront and Solent Surgery.
How do patients rate Waterside PCN?
66% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Waterside PCN cover?
41,165 registered patients across 3 practices in September 2026.
How many patients per GP does Waterside PCN have?
2,034 per full-time-equivalent qualified GP, against 2,171 across England.