Dr Christopher Cole and Partners, Southampton: patient reviews and CQC rating
Dr Christopher Cole and Partners is a GP practice in Southampton with 21,662 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 9.8 full-time-equivalent qualified GPs, or 2,207 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Christopher Cole and Partners
Its best result against England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 23%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 26th of the 31 practices in Southampton with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (71%). 105 patients answered the survey (response rate 30%).
| Survey question | Dr Christopher Cole and Partners | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 63% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 23% | 55% | 58% |
| Easy to contact via the NHS App | 27% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 58% | 70% | 73% |
| Wait for appointment about right | 43% | 65% | 69% |
| Listened to well | 81% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 67 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Christopher Cole and Partners is Good, published in January 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,662 patients were registered at Dr Christopher Cole and Partners in September 2026, down 1.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 9.8 full-time-equivalent qualified GPs, there are 2,207 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 7.7 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.8 | 14.1 |
| August 2024 | 9.8 | 13.9 |
| August 2025 | 9.8 | 14.3 |
| August 2026 | 9.8 | 14.5 |
From June 2026 to August 2026 the practice recorded 6,693 appointments a month, or 309 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 18% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Christopher Cole and Partners | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 309 | 526 | 510 |
| Face to face | 78% | 58% | 63% |
| Same day as booked | 18% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (3.3% against 1.1%), osteoporosis (3.4% against 1.2%) and atrial fibrillation (3.6% against 2.2%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.5% | 15.2% |
| Depression | 18+ yrs | 19.6% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Heart failure | All ages | 3.3% | 1.1% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Dr Christopher Cole and Partners, Waterside Health Centre, Beaulieu Road, Hythe, Southampton, SO45 5WX. Phone: 023 8089 9119.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Forestside Medical Practice | 1.1 km | 54% |
| Waterfront and Solent Surgery | 1.3 km | 89% |
| Weston Lane Surgery | 4.1 km | 61% |
| Woolston Lodge Surgery | 4.8 km | 73% |
| Old Fire Station Surgery | 4.9 km | 82% |
- Forestside Medical Practice (54% overall experience good)
- Waterfront and Solent Surgery (89% overall experience good)
How do patients rate Dr Christopher Cole and Partners?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Dr Christopher Cole and Partners as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Dr Christopher Cole and Partners?
21,662 patients were registered in September 2026, down 1.1% on a year earlier.
What is Dr Christopher Cole and Partners's CQC rating?
Good overall, published in January 2022.
How many GPs does Dr Christopher Cole and Partners have?
9.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,207 patients per GP against 2,171 across England.
Are appointments at Dr Christopher Cole and Partners face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Christopher Cole and Partners's phone number?
023 8089 9119.