Totton PCN: primary care network practices and patient survey
Totton PCN is a primary care network of 2 GP practices with 36,864 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,072 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Totton PCN with survey results, the share of patients describing their overall experience as good ranges from 60% at New Horizons Medical Partnership to 69% at Testvale Surgery, with a median of 65% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Testvale Surgery has the highest share finding it easy to get through by phone (49%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Testvale Surgery | 14,159 | 69% | 49% | Good | 1,967 |
| New Horizons Medical Partnership | 22,705 | 60% | 33% | Good | 2,143 |
Results for the network as a whole, from 221 responses, against Hampshire and Isle of Wight and England.
| Survey question | Totton PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 64% | 74% | 77% |
| Easy to contact by phone | 39% | 52% | 57% |
| Easy to contact via the website | 31% | 55% | 58% |
| Easy to contact via the NHS App | 29% | 51% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 56% | 70% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 2,072 registered patients per full-time-equivalent qualified GP in Totton PCN, close to England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 390 appointments a month per 1,000 patients (England: 510), 77% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Totton PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 2,072 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 390 | 526 | 510 |
| Face-to-face appointments | 77% | 58% | 63% |
| Same day as booked | 35% | 43% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 24% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Totton PCN is osteoporosis (2.5% against 1.2%), and the furthest below is chronic kidney disease (2.9% against 4.6%).
| Condition register | Age group | Totton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% | 7,080 |
| Depression | 18+ yrs | 17.2% | 14.3% | 5,241 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 2,479 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 2,576 |
| Cancer | All ages | 5.4% | 3.8% | 2,001 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,248 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 1,212 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 887 |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% | 423 |
| COPD | All ages | 2.5% | 1.9% | 934 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 883 |
| Heart failure | All ages | 1.6% | 1.1% | 597 |
| Serious mental illness | All ages | 0.9% | 1.0% | 348 |
| Dementia | All ages | 0.9% | 0.8% | 343 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 279 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 276 |
| Learning disability | All ages | 0.8% | 0.6% | 289 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 246 |
| Palliative care | All ages | 0.4% | 0.6% | 157 |
- Avon Valley PCN (4 practices)
- East Hants PCN (6 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- New Forest PCN (4 practices)
- Southampton West PCN (9 practices)
- Waterside PCN (3 practices)
Which practices are in Totton PCN?
New Horizons Medical Partnership and Testvale Surgery.
How do patients rate Totton PCN?
64% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Totton PCN cover?
36,864 registered patients across 2 practices in September 2026.
How many patients per GP does Totton PCN have?
2,072 per full-time-equivalent qualified GP, against 2,171 across England.