Testvale Surgery, Southampton: patient reviews and CQC rating
Testvale Surgery is a GP practice in Southampton with 14,159 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 7.2 full-time-equivalent qualified GPs, or 1,967 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Testvale Surgery
Its result closest to England is the share who described their last contact with the practice as good: 72%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 24th of the 31 practices in Southampton with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (84%). 117 patients answered the survey (response rate 37%).
| Survey question | Testvale Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 69% | 74% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 38% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 152 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Testvale Surgery is Good, published in September 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,159 patients were registered at Testvale Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,967 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 0.8 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 8.8 |
| August 2024 | 7.2 | 9.3 |
| August 2025 | 7.2 | 9.3 |
| August 2026 | 7.2 | 11.5 |
From June 2026 to August 2026 the practice recorded 5,514 appointments a month, or 389 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Testvale Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 389 | 526 | 510 |
| Face to face | 85% | 58% | 63% |
| Same day as booked | 32% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), osteoporosis (2.2% against 1.2%) and COPD (2.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
98% of the practice's patients live in the SO40 postcode district. 99% live in New Forest, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SO40 | 13,856 | 98% |
Testvale Surgery, 12 Salisbury Road, Totton, Southampton, SO40 3PY. Phone: 023 8086 6990. Website: www.testvalesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Horizons Medical Partnership | 1.7 km | 60% |
| Solent GP Surgery | 3.0 km | 71% |
| Brook House Surgery | 3.1 km | 68% |
| Dr Barnfield & Partners | 3.8 km | 78% |
| Shirley Avenue Surgery | 4.2 km | 90% |
- New Horizons Medical Partnership (60% overall experience good)
How do patients rate Testvale Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Testvale Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Testvale Surgery?
14,159 patients were registered in September 2026, up 1.7% on a year earlier.
What is Testvale Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Testvale Surgery have?
7.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,967 patients per GP against 2,171 across England.
Are appointments at Testvale Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Testvale Surgery's phone number?
023 8086 6990.