New Horizons Medical Partnership, Southampton: patient reviews and CQC rating
New Horizons Medical Partnership is a GP practice in Southampton with 22,705 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 10.6 full-time-equivalent qualified GPs, or 2,143 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Horizons Medical Partnership
Its best result against England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 28th of the 31 practices in Southampton with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (67%). 104 patients answered the survey (response rate 38%).
| Survey question | New Horizons Medical Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 60% | 74% | 77% |
| Easy to contact by phone | 33% | 52% | 57% |
| Easy to contact via the website | 27% | 55% | 58% |
| Easy to contact via the NHS App | 26% | 51% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 47% | 70% | 73% |
| Wait for appointment about right | 56% | 65% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 859 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Horizons Medical Partnership is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,705 patients were registered at New Horizons Medical Partnership in September 2026, down 2.5% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 10.6 full-time-equivalent qualified GPs, there are 2,143 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.5 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 13.1 |
| August 2024 | 10.4 | 14.3 |
| August 2025 | 11.0 | 15.0 |
| August 2026 | 10.6 | 13.8 |
From June 2026 to August 2026 the practice recorded 8,874 appointments a month, or 391 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | New Horizons Medical Partnership | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 526 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 37% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), heart failure (1.7% against 1.1%) and cancer (5.7% against 3.8%). It has a lower share for chronic kidney disease (2.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
97% of the practice's patients live in the SO40 postcode district. 98% live in New Forest, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SO40 | 22,262 | 97% |
New Horizons Medical Partnership, 1 Hazel Farm Road, Southampton, SO40 8WU. Phone: 023 8066 3839. Website: www.forestgatesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Testvale Surgery | 1.7 km | 69% |
| Solent GP Surgery | 4.7 km | 71% |
| Brook House Surgery | 4.8 km | 68% |
| Dr Barnfield & Partners | 5.3 km | 78% |
| Shirley Avenue Surgery | 5.9 km | 90% |
- Testvale Surgery (69% overall experience good)
How do patients rate New Horizons Medical Partnership?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of New Horizons Medical Partnership as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at New Horizons Medical Partnership?
22,705 patients were registered in September 2026, down 2.5% on a year earlier.
What is New Horizons Medical Partnership's CQC rating?
Good overall, published in August 2016.
How many GPs does New Horizons Medical Partnership have?
10.6 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 2,143 patients per GP against 2,171 across England.
Are appointments at New Horizons Medical Partnership face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Horizons Medical Partnership's phone number?
023 8066 3839.