New Forest PCN: primary care network practices and patient survey
New Forest PCN is a primary care network of 4 GP practices with 35,431 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,226 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in New Forest PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at New Forest Central Medical Group to 92% at Lyndhurst Surgery, with a median of 86% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. Chawton House Surgery has the highest share finding it easy to get through by phone (77%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Lyndhurst Surgery | 5,712 | 92% | 77% | Good | 1,583 |
| Wistaria & Milford Surgeries | 15,291 | 86% | 55% | Good | 971 |
| Chawton House Surgery | 7,091 | 85% | 77% | Good | 1,235 |
| New Forest Central Medical Group | 7,337 | 73% | 75% | Good | 1,934 |
Results for the network as a whole, from 448 responses, against Hampshire and Isle of Wight and England.
| Survey question | New Forest PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 67% | 52% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 77% | 70% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
There are 1,226 registered patients per full-time-equivalent qualified GP in New Forest PCN, fewer than England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 502 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
37% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | New Forest PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 1,226 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 502 | 526 | 510 |
| Face-to-face appointments | 72% | 58% | 63% |
| Same day as booked | 38% | 43% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 37% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in New Forest PCN is atrial fibrillation (4.9% against 2.2%), and the furthest below is learning disability (0.4% against 0.6%).
| Condition register | Age group | New Forest PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% | 7,638 |
| Depression | 18+ yrs | 12.1% | 14.3% | 3,702 |
| Cancer | All ages | 7.8% | 3.8% | 2,790 |
| Asthma | 6+ yrs | 6.7% | 6.6% | 2,324 |
| Diabetes | 17+ yrs | 6.4% | 7.9% | 1,995 |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% | 1,597 |
| Atrial fibrillation | All ages | 4.9% | 2.2% | 1,756 |
| Coronary heart disease | All ages | 4.3% | 3.0% | 1,557 |
| Stroke and TIA | All ages | 3.5% | 1.9% | 1,263 |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% | 410 |
| COPD | All ages | 1.9% | 1.9% | 691 |
| Heart failure | All ages | 1.6% | 1.1% | 590 |
| Dementia | All ages | 1.6% | 0.8% | 590 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 305 |
| Serious mental illness | All ages | 0.8% | 1.0% | 273 |
| Palliative care | All ages | 0.8% | 0.6% | 271 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 265 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 213 |
| Learning disability | All ages | 0.4% | 0.6% | 150 |
- Avon Valley PCN (4 practices)
- East Hants PCN (6 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- Southampton West PCN (9 practices)
- Totton PCN (2 practices)
- Waterside PCN (3 practices)
Which practices are in New Forest PCN?
Chawton House Surgery, Lyndhurst Surgery, New Forest Central Medical Group and Wistaria & Milford Surgeries.
How do patients rate New Forest PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does New Forest PCN cover?
35,431 registered patients across 4 practices in September 2026.
How many patients per GP does New Forest PCN have?
1,226 per full-time-equivalent qualified GP, against 2,171 across England.