Wistaria & Milford Surgeries, Lymington: patient reviews and CQC rating
Wistaria & Milford Surgeries is a GP practice in Lymington with 15,291 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 15.8 full-time-equivalent qualified GPs, or 971 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wistaria & Milford Surgeries
Its best result against England is the share who described their overall experience of the practice as good: 86%, above the England figure of 77%. Its weakest is the share who described their last contact with the practice as good: 67%, against 73% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
55% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 116 patients answered the survey (response rate 42%).
| Survey question | Wistaria & Milford Surgeries | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 86% | 74% | 77% |
| Easy to contact by phone | 55% | 52% | 57% |
| Easy to contact via the website | 58% | 55% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 314 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wistaria & Milford Surgeries is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,291 patients were registered at Wistaria & Milford Surgeries in September 2026, down 2.4% on a year earlier (England: down 1.1%).
40% of its patients are aged 65 or over, against 19% across England. With 15.8 full-time-equivalent qualified GPs, there are 971 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.3 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 16.4 | 19.6 |
| August 2024 | 16.2 | 17.3 |
| August 2025 | 15.2 | 18.4 |
| August 2026 | 15.8 | 17.9 |
From June 2026 to August 2026 the practice recorded 7,829 appointments a month, or 512 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Wistaria & Milford Surgeries | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 512 | 526 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 42% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (5.3% against 2.2%), cancer (8.7% against 3.8%) and palliative or supportive care needs (1.2% against 0.6%). It has a lower share for a learning disability (0.4% against 0.6%) and depression (11.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.0% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Cancer | All ages | 8.7% | 3.8% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Atrial fibrillation | All ages | 5.3% | 2.2% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Stroke and TIA | All ages | 3.8% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Wistaria & Milford Surgeries, 18 Avenue Road, Lymington, SO41 9GJ. Phone: 01590 643022.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chawton House Surgery | 0.3 km | 85% |
| New Forest Central Medical Group | 6.4 km | 73% |
| Coastal Medical Partnership | 7.8 km | 87% |
| Brookside Health Centre | 8.9 km | 84% |
| Highcliffe Medical Centre | 11.1 km | 80% |
- Chawton House Surgery (85% overall experience good)
- Lyndhurst Surgery (92% overall experience good)
- New Forest Central Medical Group (73% overall experience good)
How do patients rate Wistaria & Milford Surgeries?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Wistaria & Milford Surgeries as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Wistaria & Milford Surgeries?
15,291 patients were registered in September 2026, down 2.4% on a year earlier.
What is Wistaria & Milford Surgeries's CQC rating?
Good overall, published in October 2016.
How many GPs does Wistaria & Milford Surgeries have?
15.8 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 971 patients per GP against 2,171 across England.
Are appointments at Wistaria & Milford Surgeries face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wistaria & Milford Surgeries's phone number?
01590 643022.