New Forest Central Medical Group, Brockenhurst: patient reviews and CQC rating
New Forest Central Medical Group is a GP practice in Brockenhurst with 7,337 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.8 full-time-equivalent qualified GPs, or 1,934 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Forest Central Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who described their overall experience of the practice as good: 73%, against 77% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
75% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (75%). 108 patients answered the survey (response rate 41%).
| Survey question | New Forest Central Medical Group | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 75% | 52% | 57% |
| Easy to contact via the website | 57% | 55% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 173 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Forest Central Medical Group is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,337 patients were registered at New Forest Central Medical Group in September 2026, down 1.8% on a year earlier (England: down 1.1%).
37% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,934 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 2,242 appointments a month, or 306 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 20% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | New Forest Central Medical Group | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 306 | 526 | 510 |
| Face to face | 94% | 58% | 63% |
| Same day as booked | 20% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.1% against 0.8%), atrial fibrillation (4.6% against 2.2%) and cancer (7.9% against 3.8%). It has a lower share for a learning disability (0.2% against 0.6%), epilepsy (0.5% against 0.8%) and depression (8.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 8.5% | 14.3% |
| Cancer | All ages | 7.9% | 3.8% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Atrial fibrillation | All ages | 4.6% | 2.2% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| Dementia | All ages | 2.1% | 0.8% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 87.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
New Forest Central Medical Group, Highwood Road, Brockenhurst, SO42 7RY. Phone: 01590 622272. Website: www.newforestmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lyndhurst Surgery | 6.4 km | 92% |
| Wistaria & Milford Surgeries | 6.4 km | 86% |
| Chawton House Surgery | 6.7 km | 85% |
| Coastal Medical Partnership | 8.6 km | 87% |
| Twin Oaks Medical Centre | 11.9 km | 89% |
- Chawton House Surgery (85% overall experience good)
- Lyndhurst Surgery (92% overall experience good)
- Wistaria & Milford Surgeries (86% overall experience good)
How do patients rate New Forest Central Medical Group?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of New Forest Central Medical Group as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at New Forest Central Medical Group?
7,337 patients were registered in September 2026, down 1.8% on a year earlier.
What is New Forest Central Medical Group's CQC rating?
Good overall, published in September 2016.
How many GPs does New Forest Central Medical Group have?
3.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,934 patients per GP against 2,171 across England.
Are appointments at New Forest Central Medical Group face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Forest Central Medical Group's phone number?
01590 622272.