Lyndhurst Surgery, Lyndhurst: patient reviews and CQC rating
Lyndhurst Surgery is a GP practice in Lyndhurst with 5,712 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.6 full-time-equivalent qualified GPs, or 1,583 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lyndhurst Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (80%). 119 patients answered the survey (response rate 40%).
| Survey question | Lyndhurst Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 92% | 74% | 77% |
| Easy to contact by phone | 77% | 52% | 57% |
| Easy to contact via the website | 73% | 55% | 58% |
| Easy to contact via the NHS App | 70% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 88% | 70% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 98% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lyndhurst Surgery is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,712 patients were registered at Lyndhurst Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,583 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.4 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.1 |
| August 2024 | 3.8 | 5.5 |
| August 2025 | 3.8 | 6.1 |
| August 2026 | 3.6 | 5.5 |
From June 2026 to August 2026 the practice recorded 3,488 appointments a month, or 611 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 50% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lyndhurst Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 611 | 526 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 50% | 43% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.7% against 1.2%), atrial fibrillation (4.8% against 2.2%) and dementia (1.6% against 0.8%). It has a lower share for diabetes (5.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 7.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Osteoporosis | 50+ yrs | 3.7% | 1.2% |
| Stroke and TIA | All ages | 3.5% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.1% | 74.9% |
Lyndhurst Surgery, 2 Church Lane, Lyndhurst, SO43 7EW. Phone: 023 8028 2689. Website: www.lyndhurstsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Forest Central Medical Group | 6.4 km | 73% |
| New Horizons Medical Partnership | 6.6 km | 60% |
| Testvale Surgery | 8.0 km | 69% |
| Brook House Surgery | 10.7 km | 68% |
| Solent GP Surgery | 10.7 km | 71% |
- Chawton House Surgery (85% overall experience good)
- New Forest Central Medical Group (73% overall experience good)
- Wistaria & Milford Surgeries (86% overall experience good)
How do patients rate Lyndhurst Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Lyndhurst Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Lyndhurst Surgery?
5,712 patients were registered in September 2026, up 1.3% on a year earlier.
What is Lyndhurst Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Lyndhurst Surgery have?
3.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,583 patients per GP against 2,171 across England.
Are appointments at Lyndhurst Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lyndhurst Surgery's phone number?
023 8028 2689.