Chawton House Surgery, Lymington: patient reviews and CQC rating
Chawton House Surgery is a GP practice in Lymington with 7,091 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 5.7 full-time-equivalent qualified GPs, or 1,235 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chawton House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (95%). 105 patients answered the survey (response rate 38%).
| Survey question | Chawton House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 77% | 52% | 57% |
| Easy to contact via the website | 81% | 55% | 58% |
| Easy to contact via the NHS App | 85% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 89% | 70% | 73% |
| Wait for appointment about right | 85% | 65% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chawton House Surgery is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,091 patients were registered at Chawton House Surgery in September 2026, almost the same as a year earlier.
34% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,235 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.3 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 7.6 |
| August 2024 | 6.1 | 6.9 |
| August 2025 | 5.0 | 7.1 |
| August 2026 | 5.7 | 7.9 |
From June 2026 to August 2026 the practice recorded 4,211 appointments a month, or 594 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 32% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chawton House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 594 | 526 | 510 |
| Face to face | 82% | 58% | 63% |
| Same day as booked | 32% | 43% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.0% against 0.8%), atrial fibrillation (4.3% against 2.2%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for chronic kidney disease (2.5% against 4.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.6 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 15.6% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.3% | 3.8% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Dementia | All ages | 2.0% | 0.8% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Chawton House Surgery, St Thomas' Street, Lymington, SO41 9ND. Phone: 01590 672953. Website: www.chawtonhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wistaria & Milford Surgeries | 0.3 km | 86% |
| New Forest Central Medical Group | 6.7 km | 73% |
| Coastal Medical Partnership | 7.9 km | 87% |
| Brookside Health Centre | 8.6 km | 84% |
| Highcliffe Medical Centre | 11.1 km | 80% |
- Lyndhurst Surgery (92% overall experience good)
- New Forest Central Medical Group (73% overall experience good)
- Wistaria & Milford Surgeries (86% overall experience good)
How do patients rate Chawton House Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Chawton House Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Chawton House Surgery?
7,091 patients were registered in September 2026, up 0.4% on a year earlier.
What is Chawton House Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Chawton House Surgery have?
5.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,235 patients per GP against 2,171 across England.
Are appointments at Chawton House Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chawton House Surgery's phone number?
01590 672953.