Brookside Health Centre, Freshwater: patient reviews and CQC rating
Brookside Health Centre is a GP practice in Freshwater with 10,912 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 4.7 full-time-equivalent qualified GPs, or 2,325 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brookside Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
71% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (85%). 109 patients answered the survey (response rate 41%).
| Survey question | Brookside Health Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 79% | 55% | 58% |
| Easy to contact via the NHS App | 68% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 85% | 70% | 73% |
| Wait for appointment about right | 80% | 65% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for Brookside Health Centre is Good, published in October 2023. 2 key questions are rated differently: Safe Requires Improvement and Responsive Outstanding. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,912 patients were registered at Brookside Health Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
42% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,325 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 9.3 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 5.6 | 6.7 |
| August 2026 | 4.7 | 5.8 |
From June 2026 to August 2026 the practice recorded 8,821 appointments a month, or 808 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 41% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
14% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brookside Health Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 808 | 526 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 41% | 43% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.8% against 2.2%), dementia (1.7% against 0.8%) and peripheral arterial disease (1.1% against 0.6%). It has a lower share for depression (10.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.3% | 15.2% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 7.0% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.3% | 74.9% |
Brookside Health Centre, Queens Road, Freshwater, PO40 9DT. Phone: 01983 758998. Website: www.westwightpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chawton House Surgery | 8.6 km | 85% |
| Wistaria & Milford Surgeries | 8.9 km | 86% |
| South Wight Medical Practice | 10.1 km | 74% |
| Coastal Medical Partnership | 12.6 km | 87% |
| Highcliffe Medical Centre | 14.2 km | 80% |
- Dr B Parsons & Partners (61% overall experience good)
- Newport Health Centre (68% overall experience good)
How do patients rate Brookside Health Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Brookside Health Centre as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Brookside Health Centre?
10,912 patients were registered in September 2026, down 1.7% on a year earlier.
What is Brookside Health Centre's CQC rating?
Good overall, published in October 2023.
How many GPs does Brookside Health Centre have?
4.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,325 patients per GP against 2,171 across England.
Are appointments at Brookside Health Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brookside Health Centre's phone number?
01983 758998.