Newport Health Centre, Newport: patient reviews and CQC rating
Newport Health Centre is a GP practice in Newport with 24,714 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 8.3 full-time-equivalent qualified GPs, or 2,961 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newport Health Centre
Its result closest to England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 3 practices in Newport with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (71%). 125 patients answered the survey (response rate 31%).
| Survey question | Newport Health Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 744 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newport Health Centre is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,714 patients were registered at Newport Health Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 2,961 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 10.9 nurses and 16.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.4 | 10.3 |
| August 2024 | 8.3 | 10.3 |
| August 2025 | 8.4 | 11.6 |
| August 2026 | 8.3 | 10.1 |
From June 2026 to August 2026 the practice recorded 17,074 appointments a month, or 691 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 39% took place on the day they were booked and 27% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Newport Health Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 691 | 526 | 510 |
| Face to face | 79% | 58% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 27% | 6% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), peripheral arterial disease (1.0% against 0.6%) and cancer (4.9% against 3.8%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Palliative care | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
96% of the practice's patients live in the PO30 postcode district. 100% live in Isle of Wight, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PO30 | 23,787 | 96% |
Newport Health Centre, 22 Carisbrooke High Street, Carisbrooke, Newport, PO30 1NR. Phone: 01983 522150.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr B Parsons & Partners | 6.7 km | 61% |
| Medina Healthcare | 6.8 km | 78% |
| East Cowes Medical Centre | 7.5 km | 87% |
| South Wight Medical Practice | 8.1 km | 74% |
| Argyll House Surgery | 11.0 km | 81% |
- Brookside Health Centre (84% overall experience good)
- Dr B Parsons & Partners (61% overall experience good)
How do patients rate Newport Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Newport Health Centre as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Newport Health Centre?
24,714 patients were registered in September 2026, down 0.6% on a year earlier.
What is Newport Health Centre's CQC rating?
Good overall, published in May 2018.
How many GPs does Newport Health Centre have?
8.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,961 patients per GP against 2,171 across England.
Are appointments at Newport Health Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newport Health Centre's phone number?
01983 522150.