Linden Hall Surgery, Newport: patient reviews and CQC rating
Linden Hall Surgery is a GP practice in Newport with 16,059 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 10.3 full-time-equivalent qualified GPs, or 1,559 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Linden Hall Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 95%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 3 practices in Newport with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (94%). 101 patients answered the survey (response rate 32%).
| Survey question | Linden Hall Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 95% | 77% | 77% |
| Easy to contact by phone | 78% | 53% | 57% |
| Easy to contact via the website | 95% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 59% | 54% |
| Reception team helpful | 99% | 85% | 85% |
| Last contact good | 95% | 72% | 73% |
| Wait for appointment about right | 89% | 69% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 899 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Linden Hall Surgery is Good, published in December 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,059 patients were registered at Linden Hall Surgery in September 2026, up 2.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 10.3 full-time-equivalent qualified GPs, there are 1,559 patients per GP, fewer than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 5.0 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 10.1 |
| August 2024 | 8.2 | 12.2 |
| August 2025 | 7.7 | 12.0 |
| August 2026 | 10.3 | 14.4 |
From June 2026 to August 2026 the practice recorded 6,562 appointments a month, or 409 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 41% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Linden Hall Surgery | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 409 | 498 | 510 |
| Face to face | 75% | 63% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.0% against 4.6%) and cancer (4.7% against 3.8%). It has a lower share for a learning disability (0.2% against 0.6%), osteoporosis (0.6% against 1.2%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Linden Hall Surgery, Station Road, Newport, TF10 7EN. Phone: 01952 820400.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellington Road Surgery | 0.3 km | 90% |
| Donnington Medical Practice | 6.8 km | 52% |
| Gnosall Surgery | 8.5 km | 95% |
| Charlton Medical Centre | 9.2 km | 75% |
| Shifnal Medical Practice | 9.9 km | 52% |
- Donnington Medical Practice (52% overall experience good)
- Shawbirch Medical Centre (93% overall experience good)
- Wellington Road Surgery (90% overall experience good)
How do patients rate Linden Hall Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Linden Hall Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Linden Hall Surgery?
16,059 patients were registered in September 2026, up 2.3% on a year earlier.
What is Linden Hall Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Linden Hall Surgery have?
10.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,559 patients per GP against 2,171 across England.
Are appointments at Linden Hall Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Linden Hall Surgery's phone number?
01952 820400.