Shawbirch Medical Centre, Telford: patient reviews and CQC rating
Shawbirch Medical Centre is a GP practice in Telford with 17,315 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). It has 7.2 full-time-equivalent qualified GPs, or 2,405 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shawbirch Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 11 practices in Telford with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (92%). 108 patients answered the survey (response rate 36%).
| Survey question | Shawbirch Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 93% | 77% | 77% |
| Easy to contact by phone | 75% | 53% | 57% |
| Easy to contact via the website | 81% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 59% | 54% |
| Reception team helpful | 95% | 85% | 85% |
| Last contact good | 94% | 72% | 73% |
| Wait for appointment about right | 90% | 69% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 380 responses rated the practice good or very good (England: 92%).
17,315 patients were registered at Shawbirch Medical Centre in September 2026, up 3.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 2,405 patients per GP, more than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 8.6 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 6.9 |
| August 2024 | 6.0 | 7.7 |
| August 2025 | 6.1 | 6.8 |
| August 2026 | 7.2 | 8.1 |
From June 2026 to August 2026 the practice recorded 9,733 appointments a month, or 562 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 64% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shawbirch Medical Centre | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 498 | 510 |
| Face to face | 89% | 63% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.8% against 4.6%), cancer (5.0% against 3.8%) and depression (17.7% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Shawbirch Medical Centre, Brandon Avenue, Admaston, Telford, TF5 0DU. Phone: 01952 641555. Website: www.shawbirchmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellington Medical Practice | 2.6 km | 55% |
| Charlton Medical Centre | 6.5 km | 75% |
| Donnington Medical Practice | 6.9 km | 52% |
| Teldoc-Malinslee Medical Practice | 7.5 km | 52% |
| Dawley Medical Practice | 7.7 km | 60% |
- Donnington Medical Practice (52% overall experience good)
- Linden Hall Surgery (95% overall experience good)
- Wellington Road Surgery (90% overall experience good)
How do patients rate Shawbirch Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Shawbirch Medical Centre as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Shawbirch Medical Centre?
17,315 patients were registered in September 2026, up 3.6% on a year earlier.
How many GPs does Shawbirch Medical Centre have?
7.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,405 patients per GP against 2,171 across England.
Are appointments at Shawbirch Medical Centre face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shawbirch Medical Centre's phone number?
01952 641555.