Dawley Medical Practice, Telford: patient reviews and CQC rating
Dawley Medical Practice is a GP practice in Telford with 11,558 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 2.8 full-time-equivalent qualified GPs, or 4,148 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dawley Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who described their overall experience of the practice as good: 60%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 7th of the 11 practices in Telford with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (72%). 94 patients answered the survey (response rate 23%).
| Survey question | Dawley Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 60% | 77% | 77% |
| Easy to contact by phone | 52% | 53% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 59% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 62% | 72% | 73% |
| Wait for appointment about right | 62% | 69% | 69% |
| Listened to well | 72% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 79% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dawley Medical Practice is Good, published in August 2019. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,558 patients were registered at Dawley Medical Practice in September 2026, up 2.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 4,148 patients per GP, more than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 4.1 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 7,070 appointments a month, or 612 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dawley Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 612 | 498 | 510 |
| Face to face | 41% | 63% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (23.4% against 14.3%), COPD (3.1% against 1.9%) and epilepsy (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.4% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Dawley Medical Practice, Webb House, King Street, Dawley, Telford, TF4 2AA. Phone: 01952 630500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Teldoc-Malinslee Medical Practice | 1.2 km | 52% |
| Hollinswood and Priorslee Medical Practice | 2.2 km | 93% |
| Stirchley Medical Practice | 2.4 km | 74% |
| Woodside Health Centre | 2.9 km | 55% |
| Court Street Medical Practice | 3.0 km | 79% |
- Charlton Medical Centre (75% overall experience good)
- Hollinswood and Priorslee Medical Practice (93% overall experience good)
- Wellington Medical Practice (55% overall experience good)
How do patients rate Dawley Medical Practice?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Dawley Medical Practice as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Dawley Medical Practice?
11,558 patients were registered in September 2026, up 2.6% on a year earlier.
What is Dawley Medical Practice's CQC rating?
Good overall, published in August 2019.
How many GPs does Dawley Medical Practice have?
2.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,148 patients per GP against 2,171 across England.
Are appointments at Dawley Medical Practice face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dawley Medical Practice's phone number?
01952 630500.