Court Street Medical Practice, Telford: patient reviews and CQC rating
Court Street Medical Practice is a GP practice in Telford with 8,658 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.5 full-time-equivalent qualified GPs, or 1,944 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Court Street Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 11 practices in Telford with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (90%). 100 patients answered the survey (response rate 27%).
| Survey question | Court Street Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 79% | 77% | 77% |
| Easy to contact by phone | 71% | 53% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 59% | 54% |
| Reception team helpful | 80% | 85% | 85% |
| Last contact good | 75% | 72% | 73% |
| Wait for appointment about right | 67% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 306 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Court Street Medical Practice is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,658 patients were registered at Court Street Medical Practice in September 2026, up 4.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,944 patients per GP, fewer than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 2.4 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 4.5 | 4.5 |
From June 2026 to August 2026 the practice recorded 4,000 appointments a month, or 462 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 28% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Court Street Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 498 | 510 |
| Face to face | 83% | 63% | 63% |
| Same day as booked | 28% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), depression (18.9% against 14.3%) and chronic kidney disease (6.1% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 36.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Court Street Medical Practice, Court Street, Madeley, Telford, TF7 5EE. Phone: 01952 586616.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodside Health Centre | 1.1 km | 55% |
| Stirchley Medical Practice | 2.1 km | 74% |
| Ironbridge Medical Practice | 2.9 km | 68% |
| Dawley Medical Practice | 3.0 km | 60% |
| Teldoc-Malinslee Medical Practice | 3.7 km | 52% |
- Stirchley Medical Practice (74% overall experience good)
- Woodside Health Centre (55% overall experience good)
How do patients rate Court Street Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Court Street Medical Practice as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Court Street Medical Practice?
8,658 patients were registered in September 2026, up 4.1% on a year earlier.
What is Court Street Medical Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Court Street Medical Practice have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,944 patients per GP against 2,171 across England.
Are appointments at Court Street Medical Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Court Street Medical Practice's phone number?
01952 586616.