Hollinswood and Priorslee Medical Practice, Telford: patient reviews and CQC rating
Hollinswood and Priorslee Medical Practice is a GP practice in Telford with 7,434 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Shropshire, Telford and Wrekin: 77%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 2.8 full-time-equivalent qualified GPs, or 2,681 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hollinswood and Priorslee Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 11 practices in Telford with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (85%). 109 patients answered the survey (response rate 21%).
| Survey question | Hollinswood and Priorslee Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Overall experience good | 93% | 77% | 77% |
| Easy to contact by phone | 80% | 53% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 59% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 89% | 72% | 73% |
| Wait for appointment about right | 83% | 69% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 166 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hollinswood and Priorslee Medical Practice is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,434 patients were registered at Hollinswood and Priorslee Medical Practice in September 2026, down 1.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,681 patients per GP, more than the England figure of 2,171 and Shropshire, Telford and Wrekin's 2,191. The practice also has 2.8 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 2.6 |
| August 2024 | 1.8 | 3.7 |
| August 2025 | 1.6 | 3.3 |
| August 2026 | 2.8 | 4.9 |
From June 2026 to August 2026 the practice recorded 2,939 appointments a month, or 395 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Hollinswood and Priorslee Medical Practice | Shropshire, Telford and Wrekin | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 498 | 510 |
| Face to face | 88% | 63% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 11% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.0% | 74.9% |
Hollinswood and Priorslee Medical Practice, The Surgery, Downemead, Hollinswood, Telford, TF3 2EW. Phone: 01952 201144.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Teldoc-Malinslee Medical Practice | 1.2 km | 52% |
| Stirchley Medical Practice | 2.1 km | 74% |
| Dawley Medical Practice | 2.2 km | 60% |
| Charlton Medical Centre | 2.5 km | 75% |
| Court Street Medical Practice | 3.9 km | 79% |
- Charlton Medical Centre (75% overall experience good)
- Dawley Medical Practice (60% overall experience good)
- Wellington Medical Practice (55% overall experience good)
How do patients rate Hollinswood and Priorslee Medical Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Hollinswood and Priorslee Medical Practice as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Hollinswood and Priorslee Medical Practice?
7,434 patients were registered in September 2026, down 1.9% on a year earlier.
What is Hollinswood and Priorslee Medical Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does Hollinswood and Priorslee Medical Practice have?
2.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,681 patients per GP against 2,171 across England.
Are appointments at Hollinswood and Priorslee Medical Practice face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hollinswood and Priorslee Medical Practice's phone number?
01952 201144.