Central & West (IW) PCN: primary care network practices and patient survey
Central & West (IW) PCN is a primary care network of 3 GP practices with 50,999 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,722 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Central & West (IW) PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Dr B Parsons & Partners to 84% at Brookside Health Centre, with a median of 68% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Brookside Health Centre has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Brookside Health Centre | 10,912 | 84% | 71% | Good | 2,325 |
| Newport Health Centre | 24,714 | 68% | 47% | Good | 2,961 |
| Dr B Parsons & Partners | 15,373 | 61% | 22% | Good | 2,698 |
Results for the network as a whole, from 341 responses, against Hampshire and Isle of Wight and England.
| Survey question | Central & West (IW) PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,722 registered patients per full-time-equivalent qualified GP in Central & West (IW) PCN, more than England's 2,171 and Hampshire and Isle of Wight's 2,039. Practices recorded 696 appointments a month per 1,000 patients (England: 510), 76% of them face to face. 33% of appointments took place on the day they were booked (England: 45%).
28% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Central & West (IW) PCN | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Patients per qualified GP | 2,722 | 2,039 | 2,171 |
| Appointments per 1,000 patients a month | 696 | 526 | 510 |
| Face-to-face appointments | 76% | 58% | 63% |
| Same day as booked | 33% | 43% | 45% |
| Did not attend | 8% | 5% | 4% |
| Patients aged 65 or over | 28% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Central & West (IW) PCN is palliative care (1.0% against 0.6%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Central & West (IW) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% | 9,522 |
| Depression | 18+ yrs | 13.0% | 14.3% | 5,514 |
| Asthma | 6+ yrs | 8.3% | 6.6% | 4,086 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 3,484 |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% | 2,356 |
| Cancer | All ages | 5.5% | 3.8% | 2,816 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,843 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 1,647 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,372 |
| COPD | All ages | 2.2% | 1.9% | 1,129 |
| Heart failure | All ages | 1.6% | 1.1% | 825 |
| Serious mental illness | All ages | 1.3% | 1.0% | 646 |
| Dementia | All ages | 1.1% | 0.8% | 566 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 449 |
| Palliative care | All ages | 1.0% | 0.6% | 527 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 505 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 381 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 175 |
| Learning disability | All ages | 0.6% | 0.6% | 330 |
- East Hants PCN (6 practices)
- Fareham & Portchester PCN (4 practices)
- Farnborough PCN (6 practices)
- Havant and Waterlooville PCN (5 practices)
- Hayling Island & Emsworth PCN (3 practices)
- North & East (IW) PCN (6 practices)
- South (IW) PCN (3 practices)
- Southampton West PCN (9 practices)
Which practices are in Central & West (IW) PCN?
Brookside Health Centre, Dr B Parsons & Partners and Newport Health Centre.
How do patients rate Central & West (IW) PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Central & West (IW) PCN cover?
50,999 registered patients across 3 practices in September 2026.
How many patients per GP does Central & West (IW) PCN have?
2,722 per full-time-equivalent qualified GP, against 2,171 across England.