Medina Healthcare, Ryde: patient reviews and CQC rating
Medina Healthcare is a GP practice in Ryde with 8,457 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). It has 4.1 full-time-equivalent qualified GPs, or 2,053 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Medina Healthcare
Its best result against England is the share who described their last contact with the practice as good: 78%, against 73% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 24%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 5 practices in Ryde with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (75%). 88 patients answered the survey (response rate 27%).
| Survey question | Medina Healthcare | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 59% | 52% | 57% |
| Easy to contact via the website | 42% | 55% | 58% |
| Easy to contact via the NHS App | 24% | 51% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
8,457 patients were registered at Medina Healthcare in September 2026, down 1.2% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,053 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 4.8 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 4,273 appointments a month, or 505 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 26% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Medina Healthcare | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 526 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 26% | 43% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), dementia (1.7% against 0.8%) and peripheral arterial disease (1.1% against 0.6%). It has a lower share for chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Heart failure | All ages | 1.9% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Medina Healthcare, Brannon Way, Wootton Bridge, Ryde, PO33 4NW. Phone: 01983 522198.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Argyll House Surgery | 4.6 km | 81% |
| Esplanade Surgery | 5.2 km | 72% |
| East Cowes Medical Centre | 5.3 km | 87% |
| Tower House Surgery | 5.6 km | 82% |
| Dr B Parsons & Partners | 5.8 km | 61% |
- Argyll House Surgery (81% overall experience good)
- Dr Cooney & Partners (80% overall experience good)
- East Cowes Medical Centre (87% overall experience good)
- Esplanade Surgery (72% overall experience good)
- Tower House Surgery (82% overall experience good)
How do patients rate Medina Healthcare?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Medina Healthcare as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Medina Healthcare?
8,457 patients were registered in September 2026, down 1.2% on a year earlier.
How many GPs does Medina Healthcare have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,053 patients per GP against 2,171 across England.
Are appointments at Medina Healthcare face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Medina Healthcare's phone number?
01983 522198.