Tower House Surgery, Ryde: patient reviews and CQC rating
Tower House Surgery is a GP practice in Ryde with 14,488 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 8.1 full-time-equivalent qualified GPs, or 1,778 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tower House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 5 practices in Ryde with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (81%). 116 patients answered the survey (response rate 32%).
| Survey question | Tower House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 82% | 74% | 77% |
| Easy to contact by phone | 64% | 52% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 79% | 70% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 578 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Tower House Surgery is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,488 patients were registered at Tower House Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,778 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 6.0 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 8.1 |
| August 2024 | 6.0 | 8.1 |
| August 2025 | 6.0 | 7.1 |
| August 2026 | 8.1 | 9.2 |
From June 2026 to August 2026 the practice recorded 11,516 appointments a month, or 795 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 45% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Tower House Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 795 | 526 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 45% | 43% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.3% against 0.6%), a learning disability (1.2% against 0.6%) and heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Tower House Surgery, Rink Road, Ryde, PO33 1LP. Phone: 01983 817200. Website: www.towerhousesurgeryryde.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Esplanade Surgery | 0.7 km | 72% |
| Argyll House Surgery | 1.0 km | 81% |
| Dr Cooney & Partners | 4.3 km | 80% |
| Medina Healthcare | 5.6 km | 78% |
| Blossom Health Gosport | 7.4 km | 60% |
- Argyll House Surgery (81% overall experience good)
- Dr Cooney & Partners (80% overall experience good)
- East Cowes Medical Centre (87% overall experience good)
- Esplanade Surgery (72% overall experience good)
- Medina Healthcare (78% overall experience good)
How do patients rate Tower House Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Tower House Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Tower House Surgery?
14,488 patients were registered in September 2026, down 1.2% on a year earlier.
What is Tower House Surgery's CQC rating?
Good overall, published in July 2018.
How many GPs does Tower House Surgery have?
8.1 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,778 patients per GP against 2,171 across England.
Are appointments at Tower House Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tower House Surgery's phone number?
01983 817200.